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Phillip Bland

Author Bio

Phillip leads public sector strategy for Qualtrics across Australia and New Zealand. An experienced XM professional, Phillip is passionate about citizen experience and the way public sector can serve its customers and employees. As one of the first certified XM professionals in the world, his role at Qualtrics supports the public sector XM community providing thought leadership and working with Qualtrics internal teams to deliver innovative outcomes to citizens.

Prior to joining Qualtrics Phillip held senior leadership roles at Service NSW across customer experience and customer insights. Phillip established the experience management team at Service NSW who support across the entire business.