Digital Customer Service
Frontier Airlines changes approach to customer care
Jamie Daves, Customer Relations Shift Supervisor
Frontier Airlines is using Clarabridge to change the way it approaches customer care. In this video, Customer Relations Shift Supervisor Jamie Daves describes how the platform has helped her team improve agent efficiency, reduce social media response time, and share insights across the company.
About Frontier Airlines:
Frontier Airlines is an American ultra-low-cost carrier headquartered in Denver, Colorado. The eighth-largest commercial airline in the US, Frontier Airlines operates flights to over 100 destinations throughout the United States and six international destinations and employs more than 3,000 air-travel professionals.
Our airports can look at their Clarabridge Engage dashboards, drill down, and see what’s actually going on so that they can make a change in the moment or make changes in the future.
-Jamie Daves, Customer Relations Shift Supervisor, Frontier Airlines