Enterprise Feedback Management
One of the most outstanding differences that separates the Qualtrics Research Suite from other online market research tools is its ability to be used by entire organizations. Everyone within your organization – Marketing, HR, R&D, Client Relations, Upper Management – can benefit from Qualtrics. With Qualtrics Enterprise features, managing accounts and collaborating within your organization have never been easier.
Enterprise Feedback Management allows companies to systematically collect and manage feedback and integrate their results with various information systems. This allows companies to have an actionable, comprehensive and accurate enterprise-wide outlook. Using Enterprise Feedback Management will increase efficiency and reduce costs because it eradicates the use of several other redundant and inconsistent survey tools.
Control User Permissions
With Qualtrics, you can rest assured that your data is safe. Not only on our servers, but within your own organization. With our Enterprise Feedback Management features, you can set and control user permissions for every individual user. You can customize the settings for editing, distributing, and seeing the results of a survey. You can also control who shares surveys. These permissions make collaboration in your organization both straightforward and secure.
Share Information Internally
With Qualtrics, you can copy surveys to co-workers, create a library of surveys for your organization, or even share results and public reports. These features help you create dialogue within your organization to make better decisions.
Project Your Corporate Identity
If your organizations are sending the surveys, why wouldn’t it have your look and feel? With Qualtrics, you can project your corporate image with a customized survey layout, survey skin and branded site. You can even have multiple skins for multiple departments. You choose the best in Enterprise Feedback Management, when you choose Qualtrics.
Collaborate on Projects
Qualtrics surveys have made collaborating on projects fun. Qualtrics can spread like wildfire through an organization. Not only does Qualtrics make research easy, it allows you to export reports to Microsoft Word, Excel, PowerPoint, or another outlet you choose. A final report can be viewed by the entire organization with a click of a link. No more oversized e-mail files or boring presentations. Collaborate on projects with Qualtrics and see results.
Our research suite makes collaboration possible at the click of a button. Building team surveys, group editing and submitting surveys for approval have never been easier. Sharing surveys gives another account access to your survey instantly. Administrative options protect your survey from unwanted edits.
Qualtrics Enterprise Feedback Management software features include branded accounts that turn our research suite from external software into your organization’s personal online market research tool. Your company name in the URL is very important to those taking your surveys.
Qualtrics can create custom reports especially for you. It is the best way to track what is happening while your surveys are deployed. These interactive reports are customized to your company’s needs, updated as new data streams in and can be accessed by anyone with a password – even if they don’t have a Qualtrics account.
Hunting down files of company logos, mailing lists and messages that someone else wrote is time consuming. With Qualtrics’ Group Libraries, you can upload all of the needed survey elements into one central library and give other accounts access. Information sharing is streamlined and meeting deadlines is no longer a problem.
When an individual leaves an organization, the work they have done often has to be redone by someone else. Qualtrics Enterprise Feedback Management features give you the ability to easily transfer survey ownership between accounts in your brand with the click of a button. This feature is useful in the event of turnover or reassignment.
Transaction Triggered Surveys
Many customer satisfaction surveys are more effective when customers’ responses can be collected shortly after a purchase. Our research suite can automatically trigger distribution of a customer satisfaction survey as soon as their information hits the system.
Groups are one way to manage and organize the accounts within your brand and not overload a single brand administrator with everyone’s questions. Our clients have used this feature to divide accounts into teams with their own permission sets, libraries and administrators to function individually.
Many organizations have a company-wide login that gives them access to online tools needed for their specific duties. Why should the market research tool be excluded from this? Our research suite can integrate with your company’s site so that when someone logs into their employee account, they are automatically logged into Qualtrics as well.
Brand administrators have access to brand-wide statistics on the usage of Qualtrics. You can see the number of responses, accounts, and surveys on your brand. These reports can be used to gauge how well our research suite is being used in your organization.
In large organizations, manual creation of accounts for every employee is a tiresome process. With our research suite, your new employees can create their own Qualtrics account and automatically be assigned a customized user type with the access needed. You might be surprised at how much time this feature saves for administrators.
One method of assigning new accounts is using access codes. This method is more effective at account generation when you wish to limit the number of accounts created. Access codes can be created with specific user types and permissions assigned to them, and distributed within your organization to the people or departments that need accounts. You can customize your access code with numbers or descriptions to make them easy to remember or more difficult. Once the access code is distributed, users can create a new account, enter the code, and then be automatically grouped with other users in the brand.