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10 books CX leaders should read in 2021

Check out our newly curated list of 10 books customer experience (CX) leaders should read. The CX knowledge landscape is diverse, but we promise you’ll find an intriguing title among our picks. From updated classics to new research and insights, we’ve got you covered in 2021.

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What you’ll get from this reading list:

  • 10 must-read titles from industry thought leaders
  • Inspiration for your CX program in 2021
  • Access to additional resources, including interviews from best-selling authors

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