5 Competencies for CX Success
Great customer experience is not only a tagline, it delivers better business results. This guide provides a description of customer experience management and the financial outcomes mature programs deliver, centered on five core competencies.
Customer experience is one of the four cornerstones of experience management.
According to a study by Watermark Consulting, public companies classified as “CX Leaders” outperformed “CX Laggards” by nearly 3x over an 11 year period.
In this eBook you’ll learn:
- Organizational & Financial Impact
- Culture & Leadership
- Customer Experience Management System
- Customer Intelligence
- Connected Employees
- Continuous Innovation