What you will learn from this eBook
- Organizational & Financial Impact
- Culture & Leadership
- Customer Experience Management System
- Customer Intelligence
- Connected Employees
- Continuous Innovation
Customer experience is one of the four cornerstones of experience management.
According to a study by Watermark Consulting, public companies classified as “CX Leaders” outperformed “CX Laggards” by nearly 3x over an 11 year period.