EBOOK

Disrupting the 2020 Contact Center: Competencies


BUILD THE SKILLS YOU NEED TO TURN YOUR CONTACT CENTER INTO A KEY LOYALTY DRIVER

The contact center remains largely untapped when it comes to competing on experiences to drive customer spend and loyalty.

Uncover the core competencies your teams need to transform your contact center from a cost center to a key driver of growth.


Thank you for downloading
"Disrupting the 2020 Contact Center: Competencies"
Download Now

Download Now

What you'll learn from this eBook

  • HOW TO BREAK DOWN SILOS
    Siloed teams and siloed data are a major cause of disjointed customer experiences across different channels. Find out how to tackle it to deliver a true omnichannel experience.

  • WHY MULTISKILLING PAYS OFF
    A trend towards de-skilling is negatively impacting the customer experience — see how multiskilled agents deliver more back to the bottom line in CX returns.

  • HOW AGENT AUTONOMY DRIVES CX
    It’s been shown that when agents have more autonomy to solve customer problems, customers are happier. Here’s how you can embrace it to drive engagement and improve CX.
Download Now

TRUSTED BY OVER 9000 BRANDS WORLDWIDE