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ANALYST REPORT

Government employee experience
in 2021

Systemic risk, robotics and automation, workforce data, and employee power have shaken the foundations of employee experience (EX) in government. People will get through, and can still thrive — but only if their departments empower, inspire, and enable them.

While data shows that government scores consistently fall behind those of the private sector, government EX generally follows the ups and downs of global EX trends, suggesting that government leaders can embrace the top priorities identified in this report to improve EX.

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In Forrester’s 'Government Employee Experience In 2021' you’ll learn:



  • How government employee experience compares to the private sector
  • Four shocks that will shape how government departments face the future of work
  • How to tackle employee experience priorities to boost government employee engagement

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