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Predictions 2022: The future of work

Now more than ever organizations and employees alike are realizing the importance of the employee experience (EX) when it comes to customer experience.

Without a robust employee experience, workers can and will take their skills elsewhere leaving your CX program to suffer. Fortunately for organizations and leaders that have already committed to EX, 2022 will be their time to shine.

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Download this report to learn about:

  • Forrester’s five predictions for 2022 and how those predictions will reshape the future of work
  • The changes organizations and HR leaders will go through to prioritize EX
  • How the focus on EX will affect organizations in the years to come

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