Skip to main content
Qualtrics Home page


Experience Management for the DOD: Achieve
mission success
with QualtricsXM

MARCH 21, 2024 // 8:30 AM - 1:00 PM CT
San Antonio, TX

What does experience management for the Department of Defense (DOD) look like? How do I start?

Join Qualtrics for a half-day community session where we will answer these questions and provide you with actionable next steps to take towards building your own XM program. Leaders from across the DOD will explore use cases for LearningXM and 360s, sharing insights and successes from their own programs.

Thank you for your interest in this event. This event has passed.

Attend this event to:

  • Learn how to build a simple and effective training and assessment program for your organization

  • Understand the holistic capabilities of a modern experience management platform

  • Scale your current successes and build a bigger vision


8:30 – 9:00 AM CT // Check-in

9:00 – 10:00 AM CT // Training assessments for Air Force: Before and after LearningXM

Join us for a fireside chat with Amber Goettman, Chief of Training Evaluations at SWTG, Lackland AFB. We deep dive into the use case for training assessments, discussing how to use LearningXM to achieve mission success by measuring the right metrics and creating an efficient program that meets USAF Training requirements.

10:00 – 10:45 AM CT // Demo: Short-term wins

Big programs can be a daunting task, especially in the DOD! Learn how to build a standardized program to efficiently drive actionable outcomes – then scale your successes and tackle deeper problems with newfound momentum.

10:45 – 11:00 AM CT // Break

11:00 – 11:30 AM CT // Experience management for the DOD

The Qualtrics platform is highly adaptable across a variety of use cases. Learn how to leverage the capabilities that may be essential to your mission, and create a system of feedback and action.

11:30 AM – 12:00 PM CT // Scaling your success

Small wins turn into transformational change. Let’s consider what a future driven by experience management in the DOD can look like.

12:00 – 1:00 PM CT // Networking lunch

Continue the conversation with our speakers!


Hotel Emma | Cellar J | 136 E. Grayson St. | San Antonio, TX 78215


Dr. Wendy Walsh

Chief Learning Officer // AETC, Joint Base San Antonio-Randolph

Dr. Wendy D. Walsh is the Chief Learning Officer, Air Education and Training Command, Joint Base San Antonio-Randolph, Texas. She is responsible for providing leadership, support and technical direction to enable an Air Force culture of learning. Dr. Walsh connects learning professionals to collectively build, share, and sustain an accessible, meaningful continuum of learning for Airmen. A career public servant, she has worked in both state and federal agencies for the last 30 years. Dr. Walsh has an impressive track record collaborating with governments, academia, industry and communities to develop research, grow education, apply innovation and expand possibilities to create culturally relevant, effective educational experiences responsive to organizational needs.

Amber Goettman

Chief of Training Evaluations // SWTG, Lackland Air Force Base

Amber Goettman is the Chief of Training Evaluations at the Special Warfare Training Group (SWTG), assigned to the Special Warfare Training Wing (SWTW) at Lackland AFB, TX. With a Master of Education (M.Ed.) focused in instructional technology, Amber brings a wealth of experience to the DOD’s training and development space. She is an experienced education and training specialist with a demonstrated history working in the defense industry. Amber currently leads a team of instructional systems specialists to ensure job skills training is effective and efficient to meet the needs of the customer. She and her team have developed a modern feedback program that ensures the SWTG delivers training that aligns with AETC policy, continuously assesses course curriculum, and provides instructor cadre actionable insights.

Cydney Miller

Sr. Principal Solutions Engineer // Qualtrics

Cydney Miller is a Sr. Principal Solutions Engineer for Qualtrics. She specializes in building employee experience solutions, including programs designed for learning and development. She was previously the HR Director for the Clarksville Montgomery County School System and was awarded the HR Management Excellence Award by the State of TN Human Resource Council. Cydney holds SPHR and SHRM-SCP Certifications and served on the 2010-2011 National SHRM Specialty Expertise Panel for Staffing Management. She has a MBA from Bethel University and Bachelors Degree from the University of South Florida.


Thursday, March 21, 2024

Add to Calendar >


8:30 AM – 1:00 PM CT


Hotel Emma, Cellar J
136 E. Grayson St.
San Antonio, TX 78215