XM Knowledge Base
VIRTUAL EVENT EXPERIENCE
The intersection of optimizing patient access, quality, and the financial health of your system
March 28, 2024 / 4 PM CT / 5 PM ET
Join us for an event where Dr. Patrick McGill and Maggie Gentry, along with Julie Keller, will discuss how Community Health Network used modern experience management in healthcare to re-engage patients, expand access, and deepen relationships.
The event will begin with a wine and cheese tasting hosted by a professional sommelier. Following the tasting, there will be a discussion about Community Health Network's current end-to-end XM footprint, including channels, touchpoints, and listening posts. The discussion will focus on how they tackled their access challenge and what financial outcomes they experienced. Additionally, the discussion will cover how Community Health Network balances real-time experience management with regulatory feedback points and explore their recent innovative use cases.
The event will conclude with a live Q&A session, and we would be delighted to have you join us!
Thank you for your interest. This event has hit capacity.
Featuring
Maggie Gentry
Director, Experience Analytics
Community Health Network
Maggie Gentry, CCXP, serves as Director, Experience Analytics. In this role, Maggie has led all – brand, consumer, patient, and caregiver (employee) experience – aspects of Community Health Network’s experience management strategy, design, and implementation. Maggie's emphasis on industry knowledge, research expertise, and innovation helps to elevate the voices of patients, families, and caregivers across their unique healthcare journey and the holistic healthcare continuum. Community Health Network is routinely recognized as leading the way in experience management across healthcare systems, and industries at-large. This recognition is largely attributable to the work of Maggie and her team.
Dr. Patrick McGill, MD MBA
Executive Vice President and Chief Transformation Officer
Community Health Network
Patrick McGill is the executive vice president and Chief Transformation Officer at Community Health Network, with over two decades in healthcare. His expertise spans IT, analytics, informatics, and patient experience, among other areas. McGill previously held positions as chief analytics officer, SVP for Clinical Strategy, and VP for Clinical Transformation, and has interests in digital health and efficiency in healthcare. His leadership has earned the network several awards, including most wired for three consecutive years and the 2020 Flywheel Award. Named one of the top inspiring CTOs by Becker's in 2022, McGill holds a chemistry degree from the University of Georgia and an MD from the medical college of Georgia. He's also an advisory board fellow with an MBA from the University of Southern Indiana. Prior to his current role, McGill practiced family medicine and is board certified in the field, continuing to practice at South Indy Family Practice.
Julie Keller
AVP Healthcare Solutions
Qualtrics
Julie leads Qualtrics’ solutions group for our healthcare clients. She has over 15+ years of experience supporting clients in designing and scaling experience programs that deliver business value, and drive financial results. Prior to focusing on healthcare, Julie designed large, enterprise experience programs across a multitude of industries, including financial services, retail, and automotive. Julie originally began her career in healthcare at The Ohio State University as a student, and from there, Nationwide Children’s Hospital in Columbus, Ohio focusing on the experience of pediatric oncology patients and their families. As the experience landscape began to shift and impart change within the healthcare landscape, she was able to translate her cross-industry learnings alongside best practices learned outside of healthcare.