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Federal Experience Summit

The Qualtrics Federal Experience Summit offers federal leaders a valuable opportunity to explore strategies and tactics that address the evolving technological landscape of Customer and Employee Experience, and their impact on Federal agencies. Attendees will gain insights into how to leverage AI and advanced technologies to listen, understand, and act on citizen feedback to drive satisfaction, increase trust, and save lives.

Join us to discover how the government can enhance its approach to listening to citizens at scale, improving their experiences, and building trust in agency services.

Calendar logo Wednesday,
Aug 7

Time logo 8:00 AM
ET

Location Pin logo 1127 Connecticut Ave NW
Washington, DC 20036


Our session content
will focus on

  • Understanding NLP, NLU, NLG and AI
  • Strategies for listening across the agency at scale
  • The role of call centers in deepening the understanding of citizen experience
  • How agencies can utilize AI to interpret and act on citizen interactions

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Agenda

  • Day 1

8:00 - 8:30 AM

Check-in + breakfast

8:30 AM - 12:00 PM

Keynotes

12:00 - 1:00 PM

Lunch buffet

12:00 - 1:00 PM

Federal executive lunch

12:00 - 1:00 PM

State and local executive lunch

1:00 - 3:30 PM

CX breakout

1:00 - 3:30 PM

EX breakout

3:30 - 5:00 PM

Networking reception

Featuring

Dr. Benjamin Granger
Qualtrics

Dr. Benjamin Granger

Chief Workplace Psychologist | Head of EX Advisory Services

Dr. Benjamin Granger has over a decade of experience building Experience Management (XM) programs across the globe and leads EX thought leadership and research initiatives across Qualtrics and the XM Institute.

Dr. Benjamin Granger has over a decade of experience building Experience Management (XM) programs across the globe and leads EX thought leadership and research initiatives across Qualtrics and the XM Institute.

Dr. Sydney Heimbrock
Qualtrics

Dr. Sydney Heimbrock

Chief Industry Advisor for Government

Sydney drives customer and employee experience to transform government. As a federal executive, she led human capital initiatives under the president’s agenda. She co-founded the OPM Innovation Lab, training civil servants in design-led experiences.

Sydney drives customer and employee experience to transform government. As a federal executive, she led human capital initiatives under the president’s agenda. She co-founded the OPM Innovation Lab, training civil servants in design-led experiences.

Rishi Vajpeyi
Qualtrics

Rishi Vajpeyi

Vice President of Federal Strategy

Rishi Vajpeyi leads transformative Experience Management initiatives in the federal government and Department of Defense. With expertise in experience management, design, technologies, and security, he excels in enterprise transformations.

Rishi Vajpeyi leads transformative Experience Management initiatives in the federal government and Department of Defense. With expertise in experience management, design, technologies, and security, he excels in enterprise transformations.

Steven Gethard
Qualtrics

Steven Gethard

Principal Solution Engineer

Steven is a Principal Solution Engineer supporting the public sector team at Qualtrics. With a background in CX consulting for federal agencies, Steven helps advise customers on how to best use Qualtrics technology to achieve mission priorities.

Steven is a Principal Solution Engineer supporting the public sector team at Qualtrics. With a background in CX consulting for federal agencies, Steven helps advise customers on how to best use Qualtrics technology to achieve mission priorities.

Register Now

Wednesday,
Aug 7

8:00 AM
ET

1127 Connecticut Ave NW
Washington, DC 20036

By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.

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