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Executive forum: Improving employee experience for federal government

MARCH 12 / 12:00 - 5:30 PM ET

Join Qualtrics and your fellow human capital leaders in DC for our upcoming executive forum on improving the federal employee experience. This interactive training session will give you the opportunity to learn from Qualtrics experts in EX and government human capital management, and work with your own peers and experts to create an EX program that will deliver results for your agency’s mission. We will use human-centered collaboration techniques and tools to help you develop your EX strategy & roadmap.


  • Defining EX from a behavioral science perspective – what are we really trying to change with EX practices and tools?
  • Engaging agency stakeholders to align EX to mission and strategy
  • Selecting the right analytics tools for your objectives
  • Using insights to drive action at the employee, supervisor, and leadership levels
  • Leveraging today’s technology to set up future innovations

This event is offered free of charge to support your development of an EX strategy and roadmap.


When: Tuesday, March 12, 2024

Sessions: 1:00 – 4:30 PM ET

Networking reception: 4:30 – 5:30 PM ET

Where: The St. Regis Washington DC, Astor Ballroom | 923 Black Lives Matter Plz NW, Washington, DC 20006


12:00 – 1:00 PM ET // Check-in + Lunch

1:00 – 1:35 PM ET // Opening keynote // Employee experience: Trends, strategies, and outcomes

What is employee experience management and what are we really trying to change when we invest in EX? Join Qualtrics’ Chief Workplace Psychologist and Head of EX Advisory Services, Dr. Benjamin Granger, for a deep dive into these questions and practical steps that you can take today to make a meaningful impact on improving the employee experience at your organization.

1:35 – 2:00 PM ET // Improving employee experience at IRS to transform the taxpayer experience

As the IRS navigates the implications of a historic investment in agency modernization through the IRA, the people powering the transformation will be key to its success. Hear from IRS’ Chief Human Capital Officer, Traci DiMartini, on how she’s leading the strategy for implementing an enterprise Employee Experience program to support a rapidly growing workforce.

2:00 – 2:20 PM ET // Why EX matters for human capital outcomes

Measuring the ROI of human capital investments like workforce development is notoriously difficult – but increasingly urgent to safeguard resources for our most important asset – our people.  Dr. Jim Kirkpatrick will explain why EX is critical to the future of human capital measurement and mission outcomes – and how he is incorporating it into his 4-level evaluation model.

2:20 – 2:30 PM ET // Break

2:30 – 4:00 PM ET // Breakout sessions

Measuring learning experiences to deliver impact

AI and data interoperability open up new frontiers for learning leaders who are working towards capturing the “nirvana” of learning measurement: Kirkpatrick Level 4. Jim Kirkpatrick will lead an interactive session on how agencies can leverage technology to demonstrate the ROI of workforce development, proving the value of investing in learning and development initiatives to improve agency performance.

Employee experience: building for today and tomorrow

High-performing organizations are becoming increasingly more focused on leveraging EX insights to develop a holistic workforce strategy. What is required to launch EX in your own agency? How do we take account of workforce dynamics today while building for the future? Drawing from the Qualtrics Global Trends report, Ben Granger will help participants identify the methods and mindsets required to launch and sustain a robust EX program.

4:00 – 4:30 PM ET // Closing keynote // Galvanizing leadership support to set the stage for sustainable EX

4:30 – 5:30 PM ET // Networking reception

Qualtrics LLC has been pre-approved by the ATD Certification Institute to offer educational programs that can be used towards initial eligibility and recertification of the Certified Professional in Talent Development (CPTD) and Associate Professional in Talent Development (APTD) credentials. This program qualifies for a maximum of 3 points.

Thank you for your interest. This event has passed.


Picture of Traci DiMartini

Traci DiMartini

Human Capital Officer, Internal Revenue Service
Department of the Treasury

Traci DiMartini is the Human Capital Officer for the Internal Revenue Service at the Department of the Treasury. In her role as HCO, Traci oversees all IRS recruitment, hiring, benefits and training for the service’s 90,000 employees. She is a passionate advocate for federal workers and is proud to partner with the National Treasury Employees Union (NTEU) which represents the IRS bargaining unit workforce. Traci is an experienced senior executive and previously served as the Chief Human Capital Officer for GSA, Peace Corps and the EEOC before joining the IRS in June 2023. She has over 20 years of federal service and is an alumna of USDA’s SES Candidate Development program and American University’s Key Executive Leadership program. Traci received her Masters degree from Rutgers University’s Bloustein School of Public Policy with a concentration in labor policy and is a proud native of Philadelphia, Pennsylvania.

Picture of Jim Kirkpatrick

Jim Kirkpatrick

Senior Consultant
Kirkpatrick Partners

Dr. Jim Kirkpatrick is a visionary and expert in training evaluation and the creator of the New World Kirkpatrick Model. Using his 15 years of experience in the corporate world, including eight years as a training manager, Jim trains and consults for corporate, government, military and humanitarian organizations around the world. Jim co-authored three books with his father, Don Kirkpatrick, who is credited with creating the Kirkpatrick Model. He has also written four books with Wendy Kirkpatrick. Jim and Wendy served as the subject matter experts for the United States office of personnel management’s training evaluation field guide: Demonstrating the value of training at
every level.

Picture of Cydney Miller

Cydney Miller

Senior Principal Solutions Engineer

Cydney Miller is a Sr. principal solutions engineer for Qualtrics. She was previously the human resources director for the Clarksville Montgomery county school system. She has a MBA from Bethel University and bachelors degree from the University of South Florida and holds her SPHR and SHRM-SCP Certifications. Cydney was awarded the HR management excellence award by the State of TN human resource council and served on the 2010-2011 national SHRM specialty expertise panel for staffing management.

Picture of Dr. Sydney Heimbrock

Dr. Sydney Heimbrock

Chief Industry Advisor for Government

Sydney works at the nexus of customer and employee experience to drive organizational transformation in government. As a federal senior executive, she led strategic human capital management initiatives under the president’s management agenda. Sydney co-founded the Innovation Lab at OPM, training thousands of federal, state and local civil servants in human centered design-led employee and
customer experience.

Picture of Dr. Ben Granger

Dr. Ben Granger

Chief Workplace Psychologist | Head of EX Advisory Services

Dr. Benjamin Granger is Chief Workplace Psychologist and Head of EX Advisory Services. He has over a decade of experience building Experience Management (XM) programs across the globe and leads EX thought leadership and research initiatives across Qualtrics and the
XM Institute.

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