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CX + EX 2022 trends: Listening smarter,
acting faster


Join Qualtrics experts and fellow experience management professionals in the Milwaukee area for an exclusive networking event at Pam's Kitchen. We'll kick off the event with an interactive discussion about trends in the CX + EX space, then follow up with a charcuterie board class!

You’re invited

Over the last two years, customers have adopted new buying habits, new channels, and new preferences – they’re not looking back and neither should you.
Join customer experience (CX) expert and strategist, Dr. Elizabeth ErkenBrack, and employee experience (EX) solution strategist, Haley Kuschman, to discover how your experiences can deliver a competitive advantage that delights customers and inspires employees. You’ll learn how to:

+    Address common challenges and blind spots in your CX or EX programs
+    Recognize the emerging 2022 trends in CX + EX, and identify the next steps for quick wins
+    Ensure your programs are delivering the best results

Bring your experiences, questions, and best practices to share. You’ll be joined by other experience management leaders and professionals for a conversation about what customers and employees are demanding in exchange for their loyalty.


3:00 PM CT
Doors open at Pam’s Kitchen, and check-in begins

3:15 PM CT
CX + EX trends overview and discussion, led by Elizabeth ErkenBrack and Haley Kuschman
Client spotlight

4:45 – 6:00 PM ET
Charcuterie board making, wine, and networking


Wednesday, September 21

Add to Calendar >


3:00 PM CT


Pam’s Kitchen
280 W. Main Street
Waukehsa, WI 53186


Elizabeth Headshot
Elizabeth ErkenBrack, PhD.
Head of CX Solution Strategy, QualtricsDr. Elizabeth ErkenBrack is an exceptional Experience Management (XM) strategic executive and Linguistic & Media Anthropology PhD, delivering success for clients through a unique combination of executive-level business insight strategy and delivery, an elite research education, and unparalleled interpersonal skills. She has proven skill at discovering nuanced client insights, deploying them to design and implement complex solutions, and developing measurement systems linking client data and financial impact.

Haley Headshot
Haley Kuschman
Employee Experience Solution Strategist, QualtricsHaley Kuschman is an Employee Experience Solution Strategist at Qualtrics, and has a background in Industrial Organizational Psychology, based in Chicago, IL. Over the past 4 years with Qualtrics, Haley has worked with global clients, designing best in class employee listening programs. Before working at Qualtrics, she worked in various HR capacities including organizational development, performance management, and employee measurement.

By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement.

This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process.

This invitation is non-transferrable. Please email Tally Reinheimer with any questions –

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