XM Knowledge Base
Reimagining human experiences with AI
As organizations strive to make every step count and every dollar go further, we explore utilizing AI to create differentiated, omnichannel customer experiences and unleash productivity from employees. Gain insights you can use to prepare your business for the continuing AI revolution as you analyze the wants and needs of your customers and employees.
Download the session content to
- Learn how organizations are currently using and planning to use generative AI to support their XM efforts
- Discover the psychology behind AI adoption and rejection, how to get it right and how doing so can elevate the employee experience and your bottom line
- Know the path to building a CX program that’s fit for the future, by listening at scale and turning those insights into valuable business results
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See Qualtrics XM for Customer Experience in action
Watch demoFeaturing
Isabelle Zdatny
Head of Thought Leadership
She helps large organizations build and operate successful experience management (XM) programs by producing industry-leading content on XM trends and best practices.
She helps large organizations build and operate successful experience management (XM) programs by producing industry-leading content on XM trends and best practices.
Brandon Hanson
Global Head of Contact Center and CX GTM
Brandon Hanson leads global go-to-market for Qualtrics Analytics & AI Solutions. He leads cross functional efforts across sales, product, and partner teams to deliver innovative solutions that drive tangible, return-oriented outcomes for customers.
Brandon Hanson leads global go-to-market for Qualtrics Analytics & AI Solutions. He leads cross functional efforts across sales, product, and partner teams to deliver innovative solutions that drive tangible, return-oriented outcomes for customers.
Matt Evans
Head of EX Product Science
Matt has worked alongside HR leaders across the world to design and implement culture and engagement programs. He has led global employee experience research efforts at Qualtrics and co-founded the Qualtrics AI Ethics Advisory Committee.
Matt has worked alongside HR leaders across the world to design and implement culture and engagement programs. He has led global employee experience research efforts at Qualtrics and co-founded the Qualtrics AI Ethics Advisory Committee.
Angie Bloyer
Senior Speech Analytics Manager
Angie oversees the strategy, implementation, execution and insights of speech analytics across the American Family brand as well as their enterprise operating companies.
Angie oversees the strategy, implementation, execution and insights of speech analytics across the American Family brand as well as their enterprise operating companies.
Mandi Lu
Senior Managing Consultant
Mandi uses over a decade of experience to implement XM solutions for Farlinium’s clients, driving impactful change and expanding their CX programs.
Mandi uses over a decade of experience to implement XM solutions for Farlinium’s clients, driving impactful change and expanding their CX programs.
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