XM Knowledge Base
How to turn consumer trends into business impact
On-Demand | 1hr
Watch this webinar to learn how to leverage our 2024 consumer trends to drive business impact across your organization. Our experts will outline an actionable roadmap that brings together the right data, people and context to maximize the value of your CX program.
In this webinar you’ll learn how to
- Build a modern CX strategy that delivers lasting results
- Turn the latest trends into business value – and ways to measure impact
- Create alignment across digital, contact center and location leaders to unlock innovation and improvement across your organization
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How to turn consumer trends into business impact
On-Demand | 1hr
Our latest trends report uncovered 4 ways consumers expect organizations to improve digital and human experiences in the year ahead. Essential clues that, when acted on correctly, can unlock value for your business in 2024.
Watch this webinar to learn how to leverage our 2024 consumer trends to drive business impact across your organization. Our experts will outline an actionable roadmap that brings together the right data, people and context to maximize the value of your CX program.
Featuring
Leonie Brown
Principal XM Scientist
Leonie specializes in customer experience, research methodologies, and contact center innovation. She's worked with hundreds of brands to design, implement, and optimize their CX programs, helping turn happy customers into higher revenue.
Leonie specializes in customer experience, research methodologies, and contact center innovation. She's worked with hundreds of brands to design, implement, and optimize their CX programs, helping turn happy customers into higher revenue.
Topher Mitchell
Manager, Value Advisory
Topher created Qualtrics Value Advisory, helping over 1,000 companies link CX & EX to financial outcomes. He is currently focused on refining methods to secure budgets and quantify the ROI of experience investments.
Topher created Qualtrics Value Advisory, helping over 1,000 companies link CX & EX to financial outcomes. He is currently focused on refining methods to secure budgets and quantify the ROI of experience investments.
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