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Virtual chocolate tasting: Driving financial and operational results with omnichannel CX

April 9 / 2 PM PT / 5 PM ET

Please join us on Tuesday, April 9th for a virtual chocolate tasting with the goal of bringing together the top customer experience leaders in the financial services industry. In addition to the tasting, we’ll hear from TransUnion on building an omnichannel listening program that creates actionable organization
wide insights.

We will be joined by an award-winning chocolatier who will guide us through a virtual chocolate tasting. Please provide your preferred mailing address using the format street address (with suite or apartment number), city, state, and zip code, so we can send you your chocolate materials.

Join this live session with Qualtrics and TransUnion to learn how leaders are:

  • Creating omni-channel listening programs that ingest all forms of customer feedback to drive actionable insights
  • Using indirect data and unifying consumer data to create consistent experiences
  • Cross-collaborating to drive CX goals

Dietary restrictions and allergens: 

  • Our tasting kits are gluten-free and kosher 
  • Tasting kits are not guaranteed nut-free. We do produce chocolates containing nuts in our facility, so we can not 100% guarantee against cross-contamination.
  • Vegan tasting kits are available upon request. Please let us know via the survey in your registration confirmation email and we will be happy to accommodate.


When: Tuesday, April 9th, 2024 at 2 PM PT / 5 PM ET
Where: A calendar invitation with the Zoom link will be included in your confirmation email


5:00 PM ET // Customer spotlight story with TransUnion’s Christopher Stark, Sr. Director of Omni-Channel Capabilities, and Heidi Celeghin, SVP, Financial Services & Insurance, Qualtrics

5:30 PM ET // The art of chocolate tasting with Nicole Patel, Owner and Chocolatier, Delysia Chocolatier

Thank you for your interest. Unfortunately, registration is full.


Picture of Christopher Stark

Christopher Stark

Sr. Director of Omni-Channel Capabilities

Christopher Stark is currently Sr. Director of Omni-Channel Capabilities at TransUnion where he leads the organizations cross-functional focus on analytics and technology. Prior to TransUnion he worked at Scarlet Health, a digital healthcare startup, and Topbox (now Khoros), a CX software company. Chris was also the Customer Experience Director with Nike, where he established and managed the first CX function at the company. His unique expertise building customer experience programs and implementing analytical solutions across multiple verticals is invaluable in understanding why companies need CX programs, and how they can be adopted.

Picture of Heidi Celeghin

Heidi Celeghin

SVP, Financial Services & Insurance

Heidi is the SVP of Financial Services & Insurance at Qualtrics. She has previously been an executive advisor across strategic commercial areas including product, go-to-market, and strategic accounts. She has been involved with two of Qualtrics’ key acquisitions - Clarabridge and Usermind. Previously at Qualtrics she led a product strategy team for the customer experience product line. She has over 10 years of experience designing and improving global customer and employee experience programs, as well as building products that support these endeavors.

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