Client/Member Experience VPFarm Bureau Financial Services
September 25, 2019
10:00 am PT / 11:00 am MT
The best and most effective CX programs have the support and buy-in of company leadership as well as a clear connection between CX metrics and business results.
Learn how Jim Harwood, Client/Member Experience VP, aligned CX metrics with business results to gain executive support for his CX program. See the strategy and roadmap he presented to top leadership focused on establishing Farm Bureau Financial Services as a leader in customer experience management.