XM Knowledge Base
ON-DEMAND WEBINAR
Humanizing Digital Experiences
Emotions play an integral role in how customers make decisions and form judgments. This means that how a customer feels about an interaction with a company has an enormous impact on his or her loyalty to that company. However, companies tend to ignore customer emotions, especially during digital interactions, which is problematic as customers are increasingly interacting with companies online.
Join us as Isabelle Zdatny, XM Catalyst for The Qualtrics XM Institute, shares how to humanize digital interactions by replicating the elements of strong human conversations.
What you'll learn from the webinar
- How to improve digital interactions so customers feel heard, understood, and valued
- Examples of how companies today are successfully humanizing their digital interactions with customers
- How to apply the 7 elements of the human conversational model to digital conversations
Featuring
Isabelle Zdatny
XM Catalyst, Qualtrics XM Institute
Qualtrics