ON-DEMAND WEBINAR

Humanizing Digital Experiences

May 16, 2019 / 10:00 am PT / 11:00 am MT


Emotions play an integral role in how customers make decisions and form judgments. This means that how a customer feels about an interaction with a company has an enormous impact on his or her loyalty to that company. However, companies tend to ignore customer emotions, especially during digital interactions, which is problematic as customers are increasingly interacting with companies online.

Join us as Isabelle Zdatny, XM Catalyst for The Qualtrics XM Institute, shares how to humanize digital interactions by replicating the elements of strong human conversations.

What you'll learn from the webinar

  • How to improve digital interactions so customers feel heard, understood, and valued
  • Examples of how companies today are successfully humanizing their digital interactions with customers
  • How to apply the 7 elements of the human conversational model to digital conversations

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Picture of Isabelle Zdatny

Featuring


Isabelle Zdatny

XM Catalyst, Qualtrics XM Institute
Qualtrics

More than 10,000 brands and 99 of the top 100 business schools use Qualtrics