XM Knowledge Base
X4 ON-DEMAND - 45 min
A New Operating Model
for Customer Care
Explore the new innovations and operating models that are helping companies make their frontline teams a key tool in keeping customers happy, and hear how KFC is tuning in to what customers are saying and using actionable insights to empower their frontline teams.
This session was shared live at X4 Summit 2023 in Salt Lake City on Mar 7-9 2023, when leaders from the world’s most iconic brands shared the experiences delivering breakthrough business results. Learn more about the event and stay up to date on 2024 information here.
Featuring
Rob Swain
Global Chief Operating Officer // KFC
Kate Hodgins
Product Marketing Manager // Qualtrics
Shivani Parikh
Product Marketing Manager // Qualtrics
Fabrice Martin
Chief Product Officer // Qualtrics
Manisha Powar
Director of Product Management // Qualtrics
X4 ON-DEMAND - 45 min
A New Operating Model
for Customer Care
Explore the new innovations and operating models that are helping companies make their frontline teams a key tool in keeping customers happy, and hear how KFC is tuning in to what customers are saying and using actionable insights to empower their frontline teams.
This session was shared live at X4 Summit 2023 in Salt Lake City on Mar 7-9 2023, when leaders from the world’s most iconic brands shared the experiences delivering breakthrough business results. Learn more about the event and stay up to date on 2024 information here.
Featuring
Rob Swain
Global Chief Operating Officer // KFC
Kate Hodgins
Product Marketing Manager // Qualtrics
Shivani Parikh
Product Marketing Manager // Qualtrics
Fabrice Martin
Chief Product Officer // Qualtrics
Manisha Powar
Director of Product Management // Qualtrics