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X4 ON-DEMAND - 45 min

A New Operating Model
for Customer Care

Explore the new innovations and operating models that are helping companies make their frontline teams a key tool in keeping customers happy, and hear how KFC is tuning in to what customers are saying and using actionable insights to empower their frontline teams.

This session was shared live at X4 Summit 2023 in Salt Lake City on Mar 7-9 2023, when leaders from the world’s most iconic brands shared the experiences delivering breakthrough business results. Learn more about the event and stay up to date on 2024 information here.

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Picture of Rob Swain

Rob Swain

Global Chief Operating Officer // KFC

Picture of Kate Hodgins

Kate Hodgins

Product Marketing Manager // Qualtrics

Picture of Shivani Parikh

Shivani Parikh

Product Marketing Manager // Qualtrics

Picture of Fabrice Martin

Fabrice Martin

Chief Product Officer // Qualtrics

Picture of Manisha Powar

Manisha Powar

Director of Product Management // Qualtrics

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