XM Knowledge Base
Qualtrics Event
XM Virtual Exchange: Adjusting Your CX Program in a Downturn
THURSDAY, May 7, 2020 / 10:00 - 11:30 am PT
We invite you to join the Qualtrics XM Institute for a 90 minute workshop to discuss an actionable framework for adjusting your CX program(s) during times of uncertainty. Reserve your seat today, and learn more about what you can expect to take away from this event further down the page. We look forward to hosting you in May.
You’re Invited
Given the spread of COVID-19 and the fluctuations of the economy at-large, every organization is rethinking how it operates, especially how it provides valuable experiences to its customers. Join the Qualtrics XM Institute for this interactive online forum on how Experience Management (XM) professionals can play an important role in helping their organizations navigate periods of disruption. During this session, you’ll get advice on how to adjust your customer experience (CX) program and have a chance to share ideas with other CX professionals in moderated, virtual breakout discussions with your peers.
What you’ll take away from this session:
- The importance of having a quick-response strategy for the near-term, while still focusing on the future
- Five principles for adjusting your CX program(s) in response to the current environment
- Specific recommendations for changes to make in your CX management efforts
- Things to consider RIGHT NOW to prepare for emergence from the downturn
time
10:00 – 11:30 am PT
location
Zoom invite will be sent once registered.
rsvp
Wednesday, May 6, 2020