XM Knowledge Base
Life Sciences
Differentiating through exceptional experiences
In the hyper-competitive world of life sciences, delivering incredible experiences will be the key to outpacing the pack. Discover how to take the right actions, at the right time, to continuously improve every experience for healthcare providers, patients, caregivers, and employees.
8 of the top 10 life
sciences companies are
Qualtrics customers
Differentiating through exceptional experiences in life sciences requires real-time insights into every experience that matters to HCPs, patients, caretakers and employees.
The pharmaceutical companies, biotech firms, and medical device manufacturers that rise to the top in the coming years will be those that understand the customer journey from end-to-end, connect feedback from multiple data channels, and drive action at every level to deliver on customer and employee expectations.
“In order to build long-lasting relationships with our customers, we strive to deliver great experiences at every interaction. The insights we get from Qualtrics help us to understand where we are meeting customer expectations, and more importantly where we need to improve!”
Nick O’Brien,
Global Head of Customer 360
and Omnichannel Analytics, Sanofi
Deliver breakthrough CX across any use case
BUSINESS VALUE REALIZATION
Take actions that make an impact
Determine critical HCP relationships, uncover areas to improve field force effectiveness, increase marketing effectiveness and drive business results. When you deliver helpful content that resonates directly with patients and HCPs you gain their attention, and most importantly, their trust.
ULTIMATE LISTENING
Hear every
single stakeholder
Meet your stakeholders where they are and capture real-time feedback in the moments that matter. With 27 channels and 128 data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling.
Consolidate and analyze all of these touchpoints with a single platform, enabling you to provide better and more effective service. All of this, backed by the world’s most powerful conversational analytics.
PREDICTIVE AI
Know exactly how to retain customers
Uncover trends, patterns, and key drivers of customer loyalty with iQ, our predictive intelligence engine. Access prescriptive insights, instantly – so you can focus on the areas that will maximize impact.
AUTOMATED ACTIONS
Deliver recommended actions to the people in the best position to respond
CustomerXM automatically sends recommended actions to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spend, and loyalty.
From frontline branch teams and contact center agents to HQ staff, everyone in the organization can see the actions they need to take to improve the experience for your customers.
Safe, secure, and certified
for the healthcare industry
- Keep your data safe and secure on the enterprise-grade Qualtrics platform, and have complete trust with tight privacy, monitoring, and data access controls.
- We’re an approved HCAHPS vendor and HITRUST certified, so you can rest assured the XM Platform gives you all the tools you need to manage HIPAA compliance.
