Qualtrics XM

Remote Work Pulse


The Qualtrics Remote Work Pulse helps you understand if your organization is prepared for a remote workforce, and if your employees have what they need to succeed in this new environment. There are three things every organization must do immediately, and the order you do them matters.

First
ask employees
if they
are okay


+

Ensure your employees feel safe and supported


Next
ensure that
employees have
what they need


+

Understand the resources and information employees require for their work


Act
quickly to help
employees stay
productive

+

Enable employees to feel productive and be successful


HOW IT WORKS

1

Upload list of employees


2

Employees respond to a simple,
one question pulse


3

Follow-up with a full assessment
to surface employee needs and
identify productivity challenges


4

Instantly summarize feedback
and take action in real-time to
improve well-being and drive
employee engagement


Additional solutions for
managing through COVID-19


Staying connected with your stakeholders, and acting quickly on their feedback is mission critical during times of uncertainty. In partnership with the XM Institute, we’ve launched a series of free solutions for governments, businesses, and academic institutions—along with a recommended timeline of execution.

Free solutions


XM SOLUTION / EMPLOYEE

Remote + On-site Work Pulse

Whether you’re supporting a remote workforce, or protecting the health of essential on-site employees—it’s never been more important to check in with your people and respond to their needs. Keep employees connected, enabled, and feeling safe amidst the COVID-19 crisis with Remote + On-site Work Pulse. Learn More >

  • Quickly assess workforce morale and well-being
  • Understand employee needs as they adapt to changing work environments—whether remote or on-site
  • Identify what matters by geographic location and team—and prioritize actions to take in response
  • Reduce the impacts this disruption can have on culture, employee safety, and productivity

XM SOLUTION / HEALTHCARE

Healthcare Workforce Pulse

Frontline healthcare workers and those who work within healthcare systems, hospitals, pharmacies, and clinics are facing unprecedented challenges associated with the rapid spread of COVID-19. This Healthcare Workforce Pulse is designed to help healthcare organizations stay connected with their frontline workers during this challenging time. Learn More >

  • Identify and respond to healthcare worker safety concerns
  • Identify and prioritize support, resources, and supplies needed for healthcare workers to do their jobs
  • Enable better communications and facilitate resiliency of frontline healthcare workers

XM SOLUTION / CUSTOMER

COVID-19
Customer Confidence Pulse

The ongoing development surrounding Coronavirus (COVID-19) has led to customers re-evaluating who they buy from. Know the expectations and requirements of your customers related to the COVID-19 pandemic to ensure they have the confidence they need to keep doing business with you. Learn More >

  • Continuously monitor and quickly adapt to evolving customer expectations
  • Confirm that your response measures are effectively communicated and understood
  • Capture key insights to take targeted action on the most helpful solution

XM SOLUTION / B2B

Supply
Continuity
Pulse

Many businesses are facing the challenge of maintaining delivery of products and services during this time of disruption. The Supply Continuity Pulse helps you understand if your suppliers expect to meet delivery timelines and helps you identify areas to optimize Business Continuity and Recovery Plans. Learn More >

  • Understand your suppliers’ business state and their confidence in meeting your business needs
  • Learn what factors are affecting supplier confidence or ability to fulfill contractual commitments
  • Identify what help suppliers need to meet current orders and mitigate future risks

XM SOLUTION / K12 & HIGHER EDUCATION

Remote Educator Pulse

As more schools across K-12 and higher education shift to a remote learning model, staying connected with your frontline teaching staff is more critical than ever. The Remote Educator Pulse is a companion to the Remote Work Pulse to help you ensure that faculty are prepared to deliver remote learning programs, while connecting you to their ongoing experiences so you can drive continuous impact. Learn More >

  • Determine overall health of students, and if they are to participate in remote learning
  • Identify blockers to remote learning and key areas of investment needed
  • Keep an ongoing pulse and act in real-time to keep students learning and thriving

XM Solution / PUBLIC HEALTH

COVID-19 Dynamic Call Center Script

A dynamic call center script that supports public health organization staff to deliver accurate, up-to-date information to callers about COVID-19. It also includes automatic reporting showing caller trends, patterns and gaps in information requests. Learn More >

  • Rapidly enable public health staff to respond to incoming calls regarding COVID-19
  • Direct citizens to the right COVID-19 resources based on their responses
  • Automatic reports that outline caller trends and where information gaps exist

XM SOLUTION / EDUCATION

K-12 Remote
Learning
Pulse

K-12 schools and districts must keep delivering services while closed. The Remote Learning Pulse helps you understand if your students and families have what they need in this new remote learning environment. This solution will also help you pinpoint district-wide issues.
Learn More >

  • Determine how prepared students and families are to participate in remote learning
  • Identify blockers to remote learning and key areas of investment needed
  • Keep an ongoing pulse and act in real-time to keep students learning and thriving

XM SOLUTION / EDUCATION

Higher Ed
Remote Learning
Pulse

Colleges and universities are facing the difficult challenge of keeping students safe, while minimizing disruptions to teaching and learning. The Remote Learning Pulse helps academic institutions with remote learning readiness, and to identify areas for continual improvement.
Learn More >

  • Determine overall health of students, and if they are to participate in remote learning
  • Identify blockers to remote learning and key areas of investment needed
  • Keep an ongoing pulse and act in real-time to keep students learning and thriving

XM SOLUTION / PUBLIC HEALTH

COVID-19
Pre-screen &
Routing

An online, guided COVID-19 pre-screen questionnaire to identify high-risk citizens and then route them to the appropriate resources. It also provides low-risk citizens instant access to the information most relevant for them. Automatic reports that identify gaps in current information availability. Learn More >

  • Reduce congestion on public health resources with online questionnaire
  • Automatically route at-risk citizens to available COVID-19 resources
  • Automatically direct citizens to the information they need based on their answers