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Facebook Messenger

Get in-the-moment feedback directly in Facebook Messenger

Core Experience

Customer Experience

Created By


By Qualtrics

Customer experience (CX) is about understanding the moments that matter most to your customers, across all channels, and turning those interactions into opportunities to delight and exceed expectations.

More channels and changes in consumer communication preferences means more opportunities to engage with customers on their own terms.

The integration with Facebook Messenger makes it easy to trigger surveys directly in Facebook Messenger to capture feedback in the moment.

With this integration you can:

  1. Take surveys directly in Facebook Messenger
  2. Collect feedback in real-time, on the same channel the conversation is already taking place
  3. Use chatbot technology to provide automated responses

Outcomes Delivered

  1. Responding in the moment leads to higher quality insights
  2. Chatbots and AI reduce operating costs and make feedback more scalable
  3. Flip interactions into opportunities to delight and exceed expectations
  4. Create personalized experiences through conversations
  5. Improve customer satisfaction and brand loyalty

Category Tags

Automate actions and routing from feedback received in Facebook Messenger to your followup systems 

The Facebook Messenger integration allows customers to provide feedback via a link to an online survey or a bot like conversation directly in Messenger

Solution Details

Required License: Core XM 3, Core XM 5 or Customer Experience 1, Customer Experience 3 or Customer Experience 5

This integration is included in the chat and communication bundle. If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.


English, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Dutch, English (UK), Finnish, French, German, Italian, Japanese, Korean, Spanish EU, Spanish (Latin America)

Category Tags

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