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City National Bank Opts for Qualtrics EmployeeXM, the Industry-Leading Solution that Puts People First

Last updated:  October 28, 2020

SALT LAKE CITY and SEATTLE, October 28, 2020 — Qualtrics, the leader in employee experience and creator of the experience management category, today announced that City National Bank, one of the largest banks in the U.S., has selected Qualtrics EmployeeXM™.

“Financial Services is in the midst of a massive shift from the traditional model to digital engagement. This shift has a profound impact on the workforce—making employee experience programs more critical than ever,” said Jay Choi, EVP and GM of EmployeeXM, Qualtrics. “Businesses like City National Bank that are able to recognize and address experience gaps as they arise, will come back stronger and more adaptable than ever before.”

EmployeeXM empowers organizations to close experience gaps by gathering feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and managers can take to drive strategic transformation and improve the everyday experiences of employees that deliver back to the bottom line. To learn more, visit

About Qualtrics

Qualtrics, the leader in employee experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit