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IHRP and Qualtrics to Advance Employee Experience Capabilities in Singapore

Last updated:  May 18, 2022

5000+ HR professionals in Singapore to be equipped with expert-designed EX methodologies, industry research, and best practices

SINGAPORE, May 18, 2022 – The Institute for Human Resource Professionals (IHRP) and Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, are partnering to help organisations across Singapore improve their employee experience (EX) by advancing EX capabilities and knowledge in the country.

As employers increasingly prioritise improving their EX in response to the shift to hybrid work and the race for talent, the agreement between Qualtrics and IHRP will enable IHRP’s community of over 5,000 certified HR professionals to access expert advice, guidance, and support to increase employee engagement, reduce turnover, boost well-being and safety, optimise hybrid work strategies, and more.

IHRP certified professionals will receive access via the IHRP Connect learning platform to Qualtrics’ expert-designed EX methodologies, industry research, and best practices to help them listen, understand, and act on the changing and diverse needs of their employees. Qualtrics and the IHRP will also run dedicated learning events and masterclasses to enhance EX capabilities in Singapore.

“With HR professionals continuing to play a critical role in helping our organisations evolve their policies and practices, it’s important they have access to the best tools, knowledge, and support to make data-driven decisions. IHRP is pleased to partner with Qualtrics on this key focus area – the frameworks, methodologies, best practices, and learnings provided will help HR professionals take their EX journey to the next level to attract and retain the best talents,” said Mayank Parekh, CEO of IHRP.

“Being able to act with confidence and precision to improve the employee experience is a key differentiator to attract, retain, and develop talent in Singapore’s competitive job market, as well as pivotal to managing a successful shift to hybrid work environments. By improving EX capabilities with Qualtrics’ trusted and deep expertise, employers across the country will be able to continually make changes that meaningfully improve people’s experiences at work to unlock a range of benefits, including increased productivity, retention, and well-being.” said Mao Gen Foo, Head of Southeast Asia, Qualtrics.

Earlier this year, Qualtrics – alongside SAP – announced the Centre for XM Innovation in Asia, which is focused on advancing local and regional experience management capabilities. Supported by the Singapore Economic Board of Development, the Centre is focused on helping organisations redefine their customer and employee experience in response to evolving expectations and needs. Alongside the Centre for XM Innovation, Qualtrics opened a data centre in Singapore in mid-2021 to provide customers with direct access to the Qualtrics XM/OS platform locally.

About IHRP

The Institute for Human Resource Professionals (IHRP) is set up by the tripartite partners: the Ministry of Manpower (MOM), the National Trades Union Congress (NTUC) and Singapore National Employers Federation (SNEF) to professionalise and strengthen the HR practice in Singapore.

We are committed to setting the HR standards of excellence and developing HR as a strategic enabler of business. In the last five years, through IHRP certifications and other national programmes, we strengthened HR professionals’ competencies and fostered a vibrant HR services eco-system.

The IHRP Connect is a mobile-first platform that houses IHRP’s digital L&D content that provides the user with a digital mobile friendly learning experience and a social chat function for peer-to-peer learning. The platform access is exclusive to the IHRP certified community.

We have awarded certifications to over 5,000 HR professionals, onboarded over 400 Corporate Partners and helped more than 900 companies with Human Capital Diagnostics Tool. For more information, please visit

About Qualtrics

Qualtrics, the leader and creator of the experience management (XM) category, is changing the way organisations manage and improve the four core experiences of business—customer, employee, product and brand. Over 16,750 organisations around the world use Qualtrics to listen, understand and take action on experience data (X- data™)—the beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about. To learn more, please visit