New Qualtrics Study Reveals What Experiences Employees and Customers Want in the Future of Work
Last updated: April 12, 2021
- Productivity has increased with remote work: The majority of managers (55%) said their direct reports have been more productive working remotely, with 51% of employees agreeing they have been more productive themselves. The top reasons for improved productivity were flexible schedules, no commuting time, and the ability to focus on work with fewer interruptions.
- Feeling connected is different for all employees: While 35% of employees say they feel more connected with their coworkers than before the pandemic, if you break down the numbers, men are 44% more likely than women to feel more connected since the pandemic began. When looking across workers of different races, 43% of Black workers felt more connected since the pandemic began, compared to 27% among white workers.
- Individual contributors want to go back to office more than managers: While 73% of all employees say they want to work remotely at least 1-2 days a week, managers and above are 20% more likely than individual contributors to want to have a hybrid system.
- Gen Z is setting the agenda for the future of work: Gen Z adjusted to the pandemic better than any other generation with almost 50% claiming that their personal well-being has improved since pre-COVID. Additionally, Millennials and Gen Z are over 3 times as likely as Baby Boomers to have felt more connected to their coworkers since the pandemic began.
- Remote work is now a make or break recruitment decision: Over half of respondents (53%) said a long term remote work policy would make them consider staying at their company longer. In fact, 10% said they would probably quit their job if they were forced back into the office full time. When looking for a new role, 80% said it was important their employment afforded them the opportunity to live anywhere.
- Improved experiences for customers are here to stay: New experiences were created and improved during the pandemic that people want to continue post pandemic including outdoor seating for restaurants, curbside grocery pick up, and pre-ordered shopping. According to customers, the industries that delivered a better experience during the pandemic were healthcare (37%), retail (21%), and food services (21%).
- Full version of the report: The Future of Work in 2021: Perspectives on the Next Normal
- More details on the report: qualtrics.com/blog/how-pandemic-changed-future-of-work/
- Qualtrics Back to Business Solutions: qualtrics.com/back-to-business-employee/