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Qualtrics Receives HCAHPS Approval

Last updated:  July 23, 2020

The Hospital Consumer Assessment of Healthcare Providers and Systems, a standardized instrument and data collection methodology for measuring patients’ perceptions of their hospital experience, will now be available through the Qualtrics XM Platform

SALT LAKE CITY and SEATTLE, July 23, 2020 /PRNewswire/ — Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced it is an approved vendor for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Hospitals can now view their HCAHPS results alongside their real-time data in the Qualtrics XM Platform™, powering fast response to insights and identifying ways to improve the patient experience on a single platform.

The Centers for Medicare & Medicaid Services requires hospitals to administer HCAHPS, a 29-question survey instrument and data collection methodology, to measure patient experience and determine reimbursement dollars. HCAHPS results are publicly reported with quality comparisons to other hospitals locally, regionally, and nationally to promote transparency and improve quality of care.

“We continue to invest in opportunities to help healthcare providers easily integrate with Qualtrics and better understand the overall patient experience. With HCAHPS approval for both mail and phone modes, customers can now leverage the Qualtrics platform for both their required regulatory surveys and real-time patient feedback. This will not only identify ways to improve HCAHPS scores, but help customers focus on taking action immediately to deliver the best possible patient experience,” said Patty Riskind, Head of Global Healthcare, Qualtrics.

The Qualtrics XM Platform is a system of action that supports organizations in managing the four core experiences of business: customer, employee, product, and brand. Healthcare leaders use Qualtrics to listen, understand, and take action on insights that improve the patient and clinician journeys. All solutions are built on the Qualtrics XM Platform™, which maintains the highest security certifications including ISO 27001 and FedRAMP. Qualtrics is also HITRUST certified, which means its technology platform provides customers the tools they need to manage HIPAA compliance.

To learn more about Qualtrics and HCAHPS, visit this page.

About Qualtrics

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit