CallMiner + QUALTRICS
“CallMiner’s partnership with Qualtrics expands your CX horizon of data-driven unsolicited feedback from every contact center interaction."
As Forrester Research noted in their Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018: “CallMiner has the most advanced, enterprise-ready speech analytics functionality.” Qualtrics users can apply this robust resource for revealing the most impactful drivers of satisfaction and loyalty from every contact center interaction. In addition, Qualtrics users can also combine unsolicited feedback from conversations with the solicited (survey response) for unique CX insight.
Apply more comprehensive CX insight with unsolicited feedback from 100% of customer interactions
Capture richer CX driver insight without survey question or sample rate bias
Understand contextual moments of truth with data-driven confidence from conversational behaviors
Realize how your frontline represents your brand with empathy and other emotional drivers
Share experiential voice with emotion to drive CX accountability and action.
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