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CallMiner + Qualtrics
“CallMiner’s partnership with Qualtrics expands your CX horizon of data-driven unsolicited feedback from every contact center interaction."
As Forrester Research noted in their Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018: “CallMiner has the most advanced, enterprise-ready speech analytics functionality.” Qualtrics users can apply this robust resource for revealing the most impactful drivers of satisfaction and loyalty from every contact center interaction. In addition, Qualtrics users can also combine unsolicited feedback from conversations with the solicited (survey response) for unique CX insight.
WHY CALLMINER?
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Apply more comprehensive CX insight with unsolicited feedback from 100% of customer interactions
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Capture richer CX driver insight without survey question or sample rate bias
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Understand contextual moments of truth with data-driven confidence from conversational behaviors
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Realize how your frontline represents your brand with empathy and other emotional drivers
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Share experiential voice with emotion to drive CX accountability and action.
Industries
Financial Services
Utilities & Energy
Retail & Consumer Goods
Communications
Education
Regions served
United States & Canada
Europe
Asia Pacific & Japan
Latin America & the Caribbean
“CallMiner’s partnership with Qualtrics expands your CX horizon of data-driven unsolicited feedback from every contact center interaction. CallMiner’s uniquely packaged CX insight with an outside-in perspective of your customer and agent from phone conversations, chat and other channels provides a persistent “pulse” of CX performance within the Qualtrics environment. The ability to verify survey responses with actual interaction evidence as well as reveal the intent, action and emotional drivers that matter most for customer experience empower Qualtrics users with new resources to leap the insight to action gap for a competitive advantage.”
Jeff Gallino
CTO and Founder