Cicero + Qualtrics Partnership

- XM for Customer Frontlines
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground
- XM for People Teams
  - Engage
    Know how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
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  Explore the platform powering Experience Management
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  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
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  - Employee Exit Interviews
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    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.
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Cicero + Qualtrics

“Many companies are having difficulty translating critical customer feedback into tangible business outcomes, and this partnership makes navigating those obstacles much easier.”

Cicero brings deep functional expertise in research, advanced analytics, strategy, operational excellence and transformation to identify and capture value for clients in service of Cicero Group’s overarching purpose: Helping people create and continuously deliver extraordinary results.

WHY CICERO?

Cicero Group supports the Qualtrics Experience Management Platform™ by applying uniquely mission-driven approaches to complicated customer experience, employee engagement, and product and brand loyalty challenges.

https://www.cicerogroup.com/

Industries

Automotive

Retail & Consumer Goods

Education

Utilities & Energy

Financial Services

Healthcare & Life Sciences

Nonprofits

Regions served

United States & Canada

Cicero combines in-depth customer insights with practical expertise in operations and analytics to help clients create sustainable growth.