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Contentsquare + Qualtrics
"Enterprises using both Qualtrics and Contensquare today are able to enrich their existing feedback data with rich behavioral data from the Contentsquare Experience Analytics platform, providing unmatched insights into the complete digital customer experience."
Contentsquare is a powerful, yet easy-to-use, digital experience analytics platform that collects and quantifies user behavior across all your digital properties showing you what users like, what they don’t like, where they struggle, and why they leave.
Contentsquare surfaces opportunities to improve your customer experience automatically and easily so you can increase your conversion rates, improve customer loyalty, reduce costs and drive revenue
WHY CONTENTSQUARE?
Marketing and customer experience teams need to work together to uncover the impact that poor digital experiences have on their bottom line. They need to identify potential problems, measure their impact, and empathize with their customers to quickly provide the right solutions.
Contentsquare and Qualtrics integrate to bring your customer feedback to life by visualizing what happened as a customer left feedback Further, leverage the integration to quantify the impact that customer struggle is having on revenue, enabling you to effectively prioritize the most impactful customer experience improvements.
Did a customer share that they encountered an issue when leaving feedback? Click directly into Contentsquare to visualize the issue they experienced and easily see all sessions where the same issue occurred—allowing you to quantify how much it is costing your business.
Industries
Retail & Consumer Goods
Financial Services
Automotive
Insurance
Media & Cable
Regions served
United States & Canada
Europe
Asia Pacific & Japan
Latin America & the Caribbean
"Enterprises using both Qualtrics and Contensquare today are able to enrich their existing feedback data with rich behavioral data from the Contentsquare Experience Analytics platform, providing unmatched insights into the complete digital customer experience."
Gilad Zubery
EVP, Global Business Development and Partnerships