Grant Thornton + Qualtrics
"In today’s omni-channel business environment, customers expect a consistently excellent experience and one tailored to their specific preferences no matter where they interact. Organizations that are slow to respond risk reputational damage that can be difficult to overcome. With customers able to share their sentiment on social media and reach their networks in seconds, CX is a true value driver. Now more than ever, our customers have the power to tell us what they really want and need. With the power of insights from Qualtrics's leading XM platform combined with Grant Thornton’s transformative CX implementation support, our clients can be confident their CX strategies will keep pace with what matters most to their customers.”
Grant Thornton and Qualtrics help clients across industry and government operationalize CX improvements informed by insights from Qualtrics’s leading XM technology platform. Coupling the learnings from Qualtrics and GT’s implementation strategies, together, we inspire our clients to drive impactful CX results based on what matters most to their customers.
WHY GRANT THORNTON?
Together, Grant Thornton and Qualtrics can help you transform customer and employee experience (CX / EX) at your organization. We are experts in gathering customer insights and can help you get the most value out of your Qualtrics solution. We have helped countless clients use data to establish, prioritize, and implement CX / EX improvement efforts informed by what matters most to their customers.
Align – We build a deep understanding of leadership goals, customer/employee needs, key stakeholders, and existing channels of customer interaction.
Assess – We collect and analyze customer/employee feedback data sources and processes to identify opportunities, limitations, and dependencies.
Prioritize – We work with you to prioritize CX/EX improvement areas of focus based on impact for your customers, stakeholders, and the organization’s mission.
Measure – We measure customer/employee experience and sentiment, improve survey methods, and prepare CX improvement priorities for action.
Implement – Using human-centered design principles and design thinking methodologies, we take insights to action and implement CX/EX improvements.
Monitor impact – We monitor changes in key metrics from CX/EX, operations, and financials to demonstrate the ROI of CX solutions.
Healthcare & Life Sciences
United States & Canada