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Instagram + Qualtrics
"The ecosystem of partners at Qualtrics magnify the value that our customers realize everyday through experience management (XM)."
Qualtrics and Instagram put your business right where your customers are. Using Instagram in Qualtrics lets your business manage your Instagram shops, Instagram Direct Messages, and publishing to your Instagram page in one convenient platform. Get in contact with 1.16 billion monthly active users on Instagram.
WHY INSTAGRAM?
Qualtrics and Instagram Direct Messages, or DMs, puts your business right where 1.16 billion users want to contact you. Track your @’s, reactions to your stories, manage DMs, plus tag and route messages all in one spot. Know exactly which products triggered customer interest when they message you from your Instagram Shop. Plus, manage publishing to your business’ Instagram pages. React, track, publish, and improve sales in one unified platform.
Industries
Media & Cable
Retail & Consumer Goods
Travel & Hospitality
Regions served
United States & Canada
Europe
Asia Pacific & Japan
Latin America & the Caribbean
"The ecosystem of partners at Qualtrics magnify the value that our customers realize everyday through experience management (XM). Strategic advisory and global service integration partners leverage Qualtrics technology to guide our customers through CX maturity, digital, and contact center transformation programs. Technology partners complement our platform to provide end-to-end holistic solutions at every touchpoint of the customer journey. Through our partner ecosystem, our joint customers are able to achieve key CX business outcomes by more quickly, more seamlessly, and more empathetically serving their customers."
Eric Din
Vice President, Global Alliances & Strategy, XM Discover