Leger + QUALTRICS
"Leger and Qualtrics offer you the best of both worlds. Qualtrics is the most powerful and efficient XM platform in the world, and Leger is known for providing the most pertinent customer experience insights in Canada. This partnership creates a unique and unparalleled offer for the Canadian market."
Leger offers a full suite of consulting services (in advanced analytics, Customer Experience (CX), and survey research), and will work with you from start to finish to help you build, deploy, and manage the best XM program for your needs. Leger has been working with prestigious clients since 1986. For 35 years, Leger has worked for a diverse variety of clients across a range of sectors and our clients benefit from the largest proprietary panel in Canada, including over 400,000 members.
Qualtrics has chosen Leger as their first Canadian-owned partner due to our strategic consulting expertise, offered in English and in French, across seven Canadian offices, from coast-to-coast, and our U.S. office.
Our partnership combines Leger’s strategic Experience Management (XM) services with the power of the Qualtrics platform. We help you deliver on your brand promise and better understand your employee and customer journey, enabling you to make better business decisions and improve your return on investment (ROI).
Getting the most of your Qualtrics platform, Leger specialized CX consulting services can help you:
Translate your brand promise into guiding principles, expected employee behaviours, and KPIs (Key Performance Indicators).
Build training content and provide coaching sessions on brand promise delivery to your operations and corporate teams.
Turn your VoC solution into a VoC program.
Collect: combine various sources, extend to different touchpoints
Analyze: compile, understand, communicate
Act: drive change via people, processes, systems
Continuous follow-ups: follow progress, quantify impacts (ROI), improve again
Design the ideal customer journey for your customers (persona creation, co-creation sessions, journey mapping) and the change management strategy to deploy it.
Optimize your tools and processes to enhance the experience of your employees and customers.
Audit Experience Management (XM) within your organization (establish a diagnosis, identify opportunities, suggest 30-60-90 day plans).
We provide concrete, actionable recommendations specifically tailored to your company’s needs.
Retail & Consumer Goods
Healthcare & Life Sciences
Media & Cable
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