maihiro GmbH + QUALTRICS
"How customers perceive something matters. Listening, analyzing and steering - this three step process enables the methodical Management of Customer Feedback."
Your Customer Journey Adviser; maihiro is a specialist for Customer Relationship Management (CRM) and Customer Experience (CX). As SAP Cloud Focus Partner, maihiro develops custom-tailored, integrated solutions for marketing, commerce, sales and customer service. The maihiro portfolio ranges from strategic advice and organisational development (aka Management Consulting), to process optimization and implementation (aka Project Delivery), right through to the operational support of SAP Customer Experience solutions (aka Customer Success Services).
With a focus on customers, growth and digitzation, we work with our partner Qualtrics to identify your strategic goals, identify the future direction of your development, and derive a binding framework for action. External factors such as market, competitor, and technological developments, as well as changing customer requirements, play a central role in this process. At the same time, we advise you on the set-up of your organization, the efficiency of your processes, and interactions between different channels. We work together to identify how and which modern technologies can be used for your strategic, analytic, and operational customer management, and how employees can take part in change processes.
Retail & Consumer Goods
Managing Director, maihiro GmbH