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MarketDirection + QUALTRICS

“Together with Qualtrics we offer a truly market leading solution for establishing and running CX- and NPS-programs that delivers great customer experiences and a strong customer loyalty”

MarketDirection is the leading NPS consultant in the Nordics. We are experts in establishing and running CX- and NPS-programs that drives increased customer loyalty as well as employee engagement. We help our clients with strategies, project management, on-going resources and system implementation. MarketDirection is a certified NPS Expert by the founders of the method.

WHY MARKETDIRECTION?

MarketDirection will help you get the most out of the Qualtrics platform with focus on running CX and NPS programs that drives an increased customer experience and customer loyalty. We are your partner to set processes and implement the platform to get the most out of the tools provided. We will also support you in the on-going work with the platform and programs, as well as in performing analysis of the results to set strategies and actions for CX improvements to drive increased customer loyalty.

Industries

Professional Services

Financial Services

Manufacturing

Technology

Travel & Hospitality

Regions served

Europe

Contact Us

“Together with Qualtrics we offer a truly market leading solution for establishing and running CX- and NPS-programs that delivers great customer experiences and a strong customer loyalty”

Johan Laudon

CEO