PeopleMetrics + Qualtrics Partnership

- XM for Customer Frontlines
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground
- XM for People Teams
  - Engage
    Know how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Explore the platform powering Experience Management
  - Free Account
  - Watch Demo
- Teams
  - For Digital
  - For Customer Care
  - For Human Resources
  - For Researchers
  - All Teams
- Industries
  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
- Popular Use Cases
  - Customer Experience
  - Employee Experience
  - Employee Exit Interviews
  - Net Promoter Score
  - Voice of Customer
- - Free Account
  - Watch Demo
- Customer
  - Customer Success Hub
  - Product Documentation
  - Training & Certification
  - Community
  - XM Institute
- Learn
  - Popular Resources
  - Customer Stories
  - Blog
  - XM Knowledge Base
- Company
  - About Us
  - Careers
  - Partnerships
  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.
- - Free Account
  - Watch Demo
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PeopleMetrics + Qualtrics

"The combination of Qualtrics XM technology and PeopleMetrics services is a game changer. We are now able to offer the very best to our clients – the world’s best XM software with our 20+ years experience designing, implementing, and managing XM programs of the highest complexity. Together, we will help our clients deliver the very best experiences. I could not be more excited by this partnership."

PeopleMetrics increases NPS, CSAT, and reduces churn by taking on XM design, implementation, and analysis and change management to create better experiences.

Our certified team designs programs aimed at responding to customers with empathy, handles complex programming and data integrations, and helps create frictionless experiences.

We have a 20+ year proven track record in CX, EX, and Strategic Market Research focused on Healthcare, Financial Services, and Hospitality.

WHY PEOPLEMETRICS?

PeopleMetrics’ CX, EX and research services combined with Qualtrics technology is a best in class partnership that provides clients with full service support of their XM programs. We help clients resolve complex implementation challenges and seamlessly unleash the power of Qualtrics throughout the organization. Our advisory and strategic reporting services help clients take the right actions to improve NPS, CSAT and churn, helping to realize ROI on their Qualtrics investment.

www.peoplemetrics.com

Industries

Healthcare & Life Sciences

Financial Services

Insurance

Utilities & Energy

Nonprofits

Regions served

United States & Canada

Europe

Asia Pacific & Japan

Latin America & the Caribbean

Sean McDade, Ph.D.

Founder & CEO