Reputation + QUALTRICS
“Together, Reputation and Qualtrics change the way companies gather and act on customer feedback to drive decision making and enhance customer experience.”
Reputation delivers solutions that use customer feedback to create customer experiences that delight and drive better business results. The power of the platform lies in the ability to combine unsolicited feedback data sources, such as business reviews and social media comments, with solicited feedback data, such as ratings and surveys, in one unified view. With Reputation, businesses can transform customer feedback into insights that fuel progress — all while building relationships between customers and communities.
Reputation, creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Bessemer Ventures and Kliner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com, Reputation turns feedback into the fuel to grow businesses around the world.
WHY REPUTATION AND QUALTRICS?
The partnership between Qualtrics and Reputation provides businesses with a powerful combination of best-in-class Customer Experience and Online Reputation Management solutions. The partnership allows for businesses to have a single, holistic view of all customer feedback and sentiment from all channels with actionable insights.
Healthcare & Life Sciences
Travel & Hospitality
Retail & Consumer Goods
Asia Pacific & Japan