Tethr + QUALTRICS
"The Tethr/Qualtrics partnership brings together the market’s most sophisticated conversation intelligence solution with the world’s leading customer experience management platform. This enables CX leaders to combine the power of customer feedback with insights from raw customer voice data—phone conversations, chat and other asynchronous messaging exchanges—presenting a massive opportunity for improved customer experience and business performance."
Tethr is a cloud-based conversation intelligence platform that combines powerful AI and decades of CX research to surface contextual insights from customer phone calls and chats. Organizations are using Tethr to quickly, easily and accurately turn large amounts of unstructured customer conversation data into information that fuels smarter decisions and improved business performance.
Tethr envisions a world in which every company listens and every customer is heard. With the combination of Tethr’s ability to quickly surface rich, actionable CX insights from conversational data with the well-known power of the Qualtrics Experience Management platform, the benefits to CX leaders are numerous, including:
The ability to tap into the largest voice-of-customer data set in the enterprise, delivering a massive sample size for CX analytics
Elimination of biases often associated with post-interaction and loyalty surveys
Far richer customer verbatim than what’s possible to obtain through surveys alone
The ability to build predictive models on key metrics like NPS, CSAT and CES
A “single pane of glass” for customer experience management
Travel & Hospitality
Retail & Consumer Goods
Utilities & Energy
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Chief Product & Research Officer