Qualtrics currently uses the following sub-processors to process personal data in the Subscription Services.

Sub-processor Address Purpose Mandatory Service
Amazon Web Services 410 Terry Avenue North, Seattle, WA 98109-5210 Data hosting facilities Yes
Akamai 145 Broadway
Cambridge, MA 02142 USA
Content delivery network and web application firewall for our web services Yes
Cloudflare 101 Townsend Street
San Francisco, California 94107
Content delivery network and web application firewall for our web services Yes
Google, LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 United States Translation service

Sentiment analysis

Optional as requested by Customer
Imperium 164 Kings Highway North
Westport, Connecticut 06880, USA
Improves fraud detection (“ballot stuffing”) by assessing respondent metadata to determine the likelihood that the same respondent is answering repeatedly Optional as requested by Customer
Twilio 375 Beale St, Suite 300,
San Francisco, CA 94105, USA
Enables users to send surveys via SMS Optional as requested by Customer
Survata 642 Harrison Street,
San Francisco, CA, 94107, USA
White-labelled partnership. Customer may choose to launch a digital brand lift solution in Qualtrics and view reports in Qualtrics. The study itself will run on the Survata platform and this is transparent to the user. Optional as requested by Customer
Pinpoint (Voice iQ) 2200 Powell Street, #1010
Emeryville, CA 94608
Speech-to-text transcription services Optional as requested by Customer
Burst Suite 2, Level 10, 60 Carrington Street,
Sydney NSW 2000
Enables users to send surveys via SMS (New Zealand only) Optional as requested by Customer
B3 503-100 Sheppard Avenue East,
Toronto ON M2N6N5
Data scrubbing services (available via Research Services only) Optional as requested by Customer

Qualtrics currently uses the following affiliates to process personal data, and may be acting as subprocessors in the delivery of the Cloud Service, and associated support services:

  • QAL Technologies Pty Ltd – Suite 21.04, Grosvenor Place, 225 George Street, Sydney,New South Wales, 2000
  • QCL Technologies Ltd. – 333 Bay Street Toronto ON M5H 2S
  • QDL Technologies GmbH – QDL Technologies GmbH, c/o wework, Oskar-von-Miller-Ring 20, 80333 München
  • QFL Technologies SARL – 4 rue de Marivaux, 75002 Paris
  • QIL Technologies Limited – One Clarendon Row, Dublin 2
  • QPL Technologies sp. z o.o. – ul. Mokotowska, no. 1, Warsaw, 00-640, Poland
  • QSL Technologies Pte. Ltd. – Room 736, Level 7 (Regus), 8 Marina View, Asia Square Tower 1, Singapore 018960
  • Qualtrics Japan LLC (formerly QJL Technologies G.K.) – Maraunouchi Kitaguchi Building 9F, 1-6-5 Marunouchi, Chiyoda-ku, Tokyo 100-0005
  • Qualtrics Sweden AB – c/o United Spaces, Klarabergsviadukten 63, 111 64 Stockholm, Sweden
  • QUL Technologies Limited – 5 New Street Square, London, United Kingdom, EC4A 3TW
  • Qualtrics Technologies Spain, S.L.U. – Paseo de la Castellana, 200 28046, Madrid, España