Qualtrics currently uses the following subprocessors to process personal data in the Cloud Services:
Mandatory Subprocessors:
The following subprocessors are mandatory for all customers using the Cloud Service
| Sub-processor | Address | Purpose | Mandatory Service |
| Amazon Web Services | 410 Terry Avenue North, Seattle, WA 98109-5210, USA | Data hosting facilities. | Yes |
| Akamai | 145 Broadway, Cambridge, MA 02142, USA | Content delivery network and web application firewall for our web services. | Yes |
| Cloudflare | 101 Townsend Street, San Francisco, California 94107, USA | Content delivery network and web application firewall for our web services. | Yes |
Optional Subprocessors Offering Technical Functionality:
These services are optional as requested by Customer:
| Sub-processor | Address | Purpose |
| Burst SMS | Suite 2, Level 10, 60 Carrington Street, Sydney NSW 2000, Australia | Enables users to send surveys via SMS (New Zealand only). |
| CollabIP, Inc. dba Tethr | 9606 North Mopac Expy Bldg 1, Ste 110. Austin, TX 78759, USA | Speech-to-text data collection. |
| FullStory, Inc. | 1745 Peachtree St. NE, Suite G, Atlanta, Georgia 30309, USA | Website session replay and website analytics software. |
| IVR Technology Group, LLC | 65 Lawrence Bell Drive, Suite 102, Amherst, NY 14221, USA | Automated phone system technology |
| Google, LLC | 1600 Amphitheatre Parkway in Mountain View, California, USA | Translation service. Sentiment analysis. |
| Imperium, LLC | 53 Riverside Ave, Westport, Connecticut 06880, USA | Improves fraud detection (“ballot stuffing”) by assessing respondent metadata to determine the likelihood that the same respondent is answering repeatedly. |
| InterOperability Bidco, Inc., dba Lyniate | 100 High Street Suite 1560. Boston, MA 02110, USA | Healthcare systems and applications integration. |
| Review Trackers, Inc. | 1 N State St, Suite 600, Chicago, IL 60602, USA | Reputation management |
| Twilio Ireland Limited | 25-28 North Wall Quay, Dublin 1, Ireland | Enables users to send surveys via SMS. |
| Voxpopme, Inc. | 4610 S Ulster Street, Suite 150, Denver, CO, 80237, USA | Video capture and analytics capabilities for recorded videos. |
Optional Subprocessors Offering Professional Services:
These services are optional as requested by Customer:
| Sub-processor | Address | Purpose |
| Acorn Marketing & Research Consultants (International) Limited | Unit 906-909, 9/F, Island Place Tower, 510 Kings Road, Hong Kong | Implementation and professional services. |
| B3Intelligence Ltd. | 503-100 Sheppard Avenue East, Toronto ON M2N6N5, Canada | Data scrubbing services (available via Research Services only). |
| Capgemini Brasil S.A | Alameda Grajau, 60 14o, 15o E 16o Andares, Alphaville, Barueri, Sao Paulo, 06454-050, Brazil | Implementation and professional services. |
| Capventis | Building 4, Cherrywood Business Park, Dublin. D18 K7W4, Ireland | Implementation and professional services. |
| CX Advisors LLC | 320 E 300 N Alpine, UT 84004, USA | Implementation and professional services. |
| ECENTA America Inc. | 325 North St. Paul Street, #2825, Dallas, TX, 75201, USA | Implementation and professional services. |
| New Metrics LLC | Office 24, MIC Building, Al Khuwair Service Road, Muscat PO Box 115, PC 104, Oman | Implementation and professional services. |
| Red Pepper Software, LLC | 2436 W 700 S STE 202, Pleasant Grove, UT 84062, USA | Implementation and professional services. |
| Streamworks, LLC | 3640 Pheasant Ridge Drive, Blaine MN 55449, USA | Direct mail services |
| Teresa Monroe | 440 chemin de saint martin – 13090 Aix en Provence – France | Implementation and professional services |
| Walker Information Inc. | 8940 River Crossing Blvd., Indianapolis, In 46240, USA | Implementation and professional services |
| Workforce Science Associates | 6001 Yankee Hill Road, Lincoln, NE 68516, USA | Implementation and professional services |
Qualtrics Affiliates
Qualtrics currently uses the following affiliates to process personal data, and may be acting as subprocessors in the delivery of the Cloud Service, and associated support, implementation and professional services:
- QAL Technologies Pty Ltd – Suite 21.04, Grosvenor Place, 225 George Street, Sydney,New South Wales, 2000, Australia
- QCL Technologies Ltd. – 333 Bay Street Toronto ON M5H 2S, Canada
- QDL Technologies GmbH – QDL Technologies GmbH, c/o wework, Oskar-von-Miller-Ring 20, 80333 München, Germany
- QFL Technologies SARL – 4 rue de Marivaux, 75002 Paris, France
- QIL Technologies Limited – One Clarendon Row, Dublin 2, Ireland
- QPL Technologies sp. z o.o. – ul. Mokotowska, no. 1, Warsaw, 00-640, Poland
- QSL Technologies Pte. Ltd. – Room 736, Level 7 (Regus), 8 Marina View, Asia Square Tower 1, 018960, Singapore
- Qualtrics Hong Kong Limited – 14th Floor, One Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
- Qualtrics Japan LLC (formerly QJL Technologies G.K.) – Maraunouchi Kitaguchi Building 9F, 1-6-5 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan
- Qualtrics Sweden AB – c/o United Spaces, Klarabergsviadukten 63, 111 64 Stockholm, Sweden
- QUL Technologies Limited – 5 New Street Square, London, EC4A 3TW, United Kingdom
- Qualtrics Technologies Spain, S.L.U. – Paseo de la Castellana, 200 28046, Madrid, Spain