Qualtrics currently uses the following subprocessors to process personal data in the Cloud Services:

 

Mandatory Subprocessors:

The following subprocessors are mandatory for all customers using the Cloud Service

Sub-processor Address Purpose Mandatory Service
Amazon Web Services 410 Terry Avenue North, Seattle, WA 98109-5210, USA Data hosting facilities. Yes
Akamai  145 Broadway, Cambridge, MA 02142, USA Content delivery network and web application firewall for our web services. Yes
Cloudflare 101 Townsend Street, San Francisco, California 94107, USA Content delivery network and web application firewall for our web services. Yes

 

Optional Subprocessors Offering Technical Functionality: 

These services are optional as requested by Customer:

 

Sub-processor Address Purpose
Burst SMS Suite 2, Level 10, 60 Carrington Street, Sydney NSW 2000, Australia Enables users to send surveys via SMS (New Zealand only).
CollabIP, Inc. dba Tethr 9606 North Mopac Expy Bldg 1, Ste 110. Austin, TX 78759, USA Speech-to-text data collection.
FullStory, Inc. 1745 Peachtree St. NE, Suite G, Atlanta, Georgia 30309, USA Website session replay and website analytics software.
IVR Technology Group, LLC 65 Lawrence Bell Drive, Suite 102, Amherst, NY 14221, USA Automated phone system technology
Google, LLC 1600 Amphitheatre Parkway in Mountain View, California, USA Translation service.
Sentiment analysis.
Imperium, LLC  53 Riverside Ave, Westport, Connecticut 06880, USA Improves fraud detection (“ballot stuffing”)  by assessing respondent metadata to determine the likelihood that the same respondent is answering repeatedly.
InterOperability Bidco, Inc., dba Lyniate 100 High Street Suite 1560. Boston, MA 02110, USA Healthcare systems and applications integration. 
Review Trackers, Inc. 1 N State St, Suite 600, Chicago, IL 60602, USA Reputation management
Twilio Ireland Limited 25-28 North Wall Quay, Dublin 1, Ireland Enables users to send surveys via SMS.
Voxpopme, Inc. 4610 S Ulster Street, Suite 150, Denver, CO, 80237, USA  Video capture and analytics capabilities for recorded videos.

 

Optional Subprocessors Offering Professional Services: 

These services are optional as requested by Customer:

Sub-processor Address Purpose
Acorn Marketing & Research Consultants (International) Limited Unit 906-909, 9/F, Island Place Tower, 510 Kings Road, Hong Kong Implementation and professional services. 
B3Intelligence Ltd.  503-100 Sheppard Avenue East, Toronto ON M2N6N5, Canada Data scrubbing services (available via Research Services only). 
Capgemini Brasil S.A Alameda Grajau, 60 14o, 15o E 16o Andares, Alphaville, Barueri, Sao Paulo, 06454-050, Brazil Implementation and professional services. 
Capventis Building 4, Cherrywood Business Park, Dublin. D18 K7W4, Ireland Implementation and professional services. 
CX Advisors LLC 320 E 300 N Alpine, UT 84004, USA Implementation and professional services. 
ECENTA America Inc. 325 North St. Paul Street, #2825, Dallas, TX, 75201, USA Implementation and professional services. 
New Metrics LLC Office 24, MIC Building, Al Khuwair Service Road, Muscat PO Box 115, PC 104, Oman Implementation and professional services. 
Red Pepper Software, LLC 2436 W 700 S STE 202, Pleasant Grove, UT 84062, USA Implementation and professional services. 
Streamworks, LLC 3640 Pheasant Ridge Drive, Blaine MN 55449, USA Direct mail services
Teresa Monroe 440 chemin de saint martin – 13090 Aix en Provence – France Implementation and professional services 
Walker Information Inc. 8940 River Crossing Blvd., Indianapolis, In 46240, USA Implementation and professional services 
Workforce Science Associates 6001 Yankee Hill Road, Lincoln, NE 68516, USA Implementation and professional services 

 

Qualtrics Affiliates

Qualtrics currently uses the following affiliates to process personal data, and may be acting as subprocessors in the delivery of the Cloud Service, and associated support, implementation and professional services:

 

  • QAL Technologies Pty Ltd – Suite 21.04, Grosvenor Place, 225 George Street, Sydney,New South Wales, 2000, Australia
  • QCL Technologies Ltd. – 333 Bay Street Toronto ON M5H 2S, Canada
  • QDL Technologies GmbH – QDL Technologies GmbH, c/o wework, Oskar-von-Miller-Ring 20, 80333 München, Germany
  • QFL Technologies SARL – 4 rue de Marivaux, 75002 Paris, France
  • QIL Technologies Limited – One Clarendon Row, Dublin 2, Ireland
  • QPL Technologies sp. z o.o. – ul. Mokotowska, no. 1, Warsaw, 00-640, Poland
  • QSL Technologies Pte. Ltd. – Room 736, Level 7 (Regus), 8 Marina View, Asia Square Tower 1, 018960, Singapore
  • Qualtrics Hong Kong Limited – 14th Floor, One Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
  • Qualtrics Japan LLC (formerly QJL Technologies G.K.) – Maraunouchi Kitaguchi Building 9F, 1-6-5 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan
  • Qualtrics Sweden AB – c/o United Spaces, Klarabergsviadukten 63, 111 64 Stockholm, Sweden
  • QUL Technologies Limited – 5 New Street Square, London, EC4A 3TW, United Kingdom
  • Qualtrics Technologies Spain, S.L.U. – Paseo de la Castellana, 200 28046, Madrid, Spain