Qualtrics Subprocessors
Qualtrics currently uses the following subprocessors to process personal data in the Cloud Services:
Mandatory Subprocessors:
The following subprocessors are mandatory for all customers using the Cloud Service
| Sub-processor | Address | Purpose | Mandatory Service |
| Amazon Web Services | 410 Terry Avenue North, Seattle, WA 98109-5210, USA | Data hosting facilities. | Yes |
| Akamai | 145 Broadway, Cambridge, MA 02142, USA | Content delivery network and web application firewall for our web services. | Yes |
| Cloudflare | 101 Townsend Street, San Francisco, California 94107, USA | Content delivery network and web application firewall for our web services. | Yes |
| IBM Cloud | 11 New Orchard Road, Armonk, NY 10504, USA | Data hosting facilities. | Yes for XM Discover and Qualtrics Connect only |
| Unix-Solutions BVBA | Hoge Wei 37, 1930 Zaventem Belgium | Data hosting facilities. | Yes for Qualtrics Connect only |
| InfoCepts, LLC | 11/1 I.T. Park, Parsodi, Nagpur, 440022, India |
Customer Service Centers for Support. | Yes for XM Discover and Qualtrics Connect only |
Optional Subprocessors Offering Technical Functionality:
These services are optional as requested by Customer:
| Sub-processor | Address | Purpose |
| Burst SMS | Suite 2, Level 10, 60 Carrington Street, Sydney NSW 2000, Australia | Enables users to send surveys via SMS (New Zealand only). |
| CollabIP, Inc. dba Tethr | 9606 North Mopac Expy Bldg 1, Ste 110. Austin, TX 78759, USA | Speech-to-text data collection. |
| FullStory, Inc. | 1745 Peachtree St. NE, Suite G, Atlanta, Georgia 30309, USA | Website session replay and website analytics software. |
| IVR Technology Group, LLC | 65 Lawrence Bell Drive, Suite 102, Amherst, NY 14221, USA | Automated phone system technology |
| Google, LLC | 1600 Amphitheatre Parkway in Mountain View, California, USA | Translation service. Sentiment analysis. |
| Imperium, LLC | 53 Riverside Ave, Westport, Connecticut 06880, USA | Improves fraud detection (“ballot stuffing”) by assessing respondent metadata to determine the likelihood that the same respondent is answering repeatedly. |
| InterOperability Bidco, Inc., dba Lyniate | 100 High Street Suite 1560. Boston, MA 02110, USA | Healthcare systems and applications integration. |
| Microsoft Corporation | One Microsoft Way, Redmond, WA 98052 |
Translation service. |
| Quantum Metric, Inc. | 10807 New Allegiance Drive, Ste. 155 Colorado Springs, CO 80921, USA | Website session replay and website analytics software. |
| Ratings MD LLC | 3423 Piedmont Rd. Atlanta, GA 30305, USA |
Patient feedback collection, doctor and hospital Google Reviews software. |
| Review Trackers, Inc. | 1 N State St, Suite 600, Chicago, IL 60602, USA | Reputation management |
| Temporal | 4431 175th Pl SE Bellevue, WA 98006-6513, USA |
Xflow workflow orchestration. |
| Twilio Ireland Limited | 25-28 North Wall Quay, Dublin 1, Ireland | Enables users to send surveys via SMS. |
| Voxpopme, Inc. | 4610 S Ulster Street, Suite 150, Denver, CO, 80237, USA | Video capture and analytics capabilities for recorded videos. |
Optional Subprocessors Offering Professional Services:
These services are optional as requested by Customer:
| Sub-processor | Address | Purpose |
| Acorn Marketing & Research Consultants (International) Limited | Unit 906-909, 9/F, Island Place Tower, 510 Kings Road, Hong Kong | Implementation and professional services. |
| ALA Consulting | 30870 Falkirk Dr. Westlake, OH 44145, USA |
Implementation and professional services. |
| Appen Butler Hill Inc. | 12131 113th Ave NE Suite #100, Kirkland, WA 98034, USA | Translation service. |
| B3Intelligence Ltd. | 503-100 Sheppard Avenue East, Toronto ON M2N6N5, Canada | Data scrubbing services (available via Research Services only). |
| BH Consulting | 1301, 121, Digital-ro, Geumcheon-gu, Seoul, Republic of Korea | Implementation and professional services. |
| Capgemini Brasil S.A | Alameda Grajau, 60 14o, 15o E 16o Andares, Alphaville, Barueri, Sao Paulo, 06454-050, Brazil | Implementation and professional services. |
| Capventis | Building 4, Cherrywood Business Park, Dublin. D18 K7W4, Ireland | Implementation and professional services. |
| commonFont LLC | 220 W Lamme St, Suite 2A Bozeman, MT 59715, USA |
Implementation and professional services. |
| Cooperative Education Service Agency 6 | 2300 State Road 44 Oshkosh, WI 54904, USA |
Implementation and professional services. |
| DG Solutions, LLC | 2074 East Park Drive Conyers, GA 30013, USA |
Implementation and professional services. |
| ECENTA America Inc. | 325 North St. Paul Street, #2825, Dallas, TX, 75201, USA | Implementation and professional services. |
| Ernst & Young LLP | 5 Times Square, New York, NY 10036, USA | Implementation and professional services. |
| Fabric Consulting LLC | 27 Lexington Ln., Staten Island, NY 10308, USA | Implementation and professional services. |
| Farlinium LLC | 1350 Beverly Rd, Suite 115-294, McLean, VA 22101, USA | Implementation and professional services. |
| Hall and Partners Europe Ltd | Bankside 2, 90-100 Southwark Street London, SE1 0SW, UK | Implementation and professional services. |
| Hall and Partners USA LLC | 195 Broadway, 18th Floor New York, NY 10007, USA |
Implementation and professional services. |
| Infosys Ltd. | 44, Electronic City, Hosur Road Bangalore 560 010, India |
Implementation and professional services. |
| KLR Consultancy Ltd (trading as Openbox) | Unit 4, Gateway Business Park, Beancross Rd, Grangemouth FK3 8WX, Glasgow, Scotland | Implementation and professional services. |
| New Metrics LLC | Office 24, MIC Building, Al Khuwair Service Road, Muscat PO Box 115, PC 104, Oman | Implementation and professional services. |
| Newmeasures, LLC | PO Box 1168 Niwot, CO 80544, USA |
Implementation and professional services. |
| PeachTree | 2905 Premiere Pkwy Ste 200 Duluth, GA 30097-5275, USA |
Address verification. (Available to US customers only.) |
| Red Pepper Software, LLC | 2436 W 700 S STE 202, Pleasant Grove, UT 84062, USA | Implementation and professional services. |
| Savanta Group LLC | 666 Third Ave, 7th Floor, New York, NY 10017, USA |
Implementation and professional services. |
| SplitPin | 5a Iliffe Yard London, SE17 3QA, UK | Implementation and professional services. |
| Stratégie Organisation & Méthode SOM Inc. | 3340 rue de La Pérade Québec, G1X 2L7 Canada | Implementation and professional services. |
| Streamworks, LLC | 3640 Pheasant Ridge Drive, Blaine MN 55449, USA | Direct mail services |
| Teresa Monroe | 440 chemin de saint martin – 13090 Aix en Provence – France | Implementation and professional services |
| Texas Market Research Group, LLC dba Reconnaissance Market Research (ReconMR) | 135 S. Guadalupe, San Marcos, Texas 78666 |
Telephone surveys. (Available to US customers only). |
| TheX SAS | RAMSAY 2055 – 2°P – Dpto:3 Caba, Argentina |
Implementation and professional services |
| Ugam Solutions Private Limited | 6th Floor, “B” Wing, Prism Towers, Malad Link Road Gogregaon (West), Mumbai- 400 062, India | Implementation and professional services |
| Ugam Solutions, Inc. | 300 East 59th Street, #1902 New York, NY 10022, USA |
Implementation and professional services |
| Walker Information Inc. | 8940 River Crossing Blvd., Indianapolis, In 46240, USA | Implementation and professional services |
| Workforce Science Associates | 6001 Yankee Hill Road, Lincoln, NE 68516, USA | Implementation and professional services |
| Zen Consulting | 115, Teheran-ro, Gangnam-gu, Seoul, 06134 Republic of Korea |
Implementation and professional services |
Qualtrics Affiliates
Qualtrics currently uses the following affiliates (see entity and country of registration below) to process personal data, and may be acting as subprocessors in the delivery of the Cloud Service, and associated support services:
- Clarabridge, Inc. – USA
- Clarabridge Netherlands BV – Netherlands
- Clarabridge UK Ltd. – UK
- Engagor Inc. – USA
- Engagor N.V. – Belgium
- Market Metrix, a Clarabridge Company – USA
- Market Metrix Iberia S.L – Spain
- Market Metrix Singapore Private Ltd. – Singapore
- QAL Technologies Pty Ltd – Australia
- QCL Technologies Ltd. – Canada
- QDL Technologies GmbH – Germany
- QFL Technologies SARL – France
- QIL Technologies Limited – Ireland
- QPL Technologies sp. z o.o. – Poland
- QSL Technologies Pte. Ltd. – Singapore
- Qualtrics Brasil LTDA – Brazil
- Qualtrics Colombia S.A.S. – Colombia
- Qualtrics Hong Kong Limited – Hong Kong
- Qualtrics India Private Limited – India
- Qualtrics Ireland Limited – Ireland
- Qualtrics Japan LLC (formerly QJL Technologies G.K.) – Japan
- Qualtrics Korea LLC – Seoul
- Qualtrics México S. de R.L. de C.V – México
- Qualtrics Netherlands B.V. – Amsterdam
- Qualtrics Sweden AB – Sweden
- Qualtrics Switzerland AG – Switzerland
- QUL Technologies Limited – United Kingdom
- Qualtrics Technologies Spain, S.L.U. – Spain
- SurveyVitals, a Qualtrics Company, LLC – United States
- Usermind Inc. – United States
- Usermind d.o.o. Beograd – Serbia
- Usermind International Ltd. – UK
Where an entity other than Qualtrics LLC is the contracting entity in the applicable Order Form, Qualtrics LLC, USA, shall also be an affiliate involved in the processing of personal data and will be a subprocessor in the delivery of the Cloud Service, and associated support services.