Qualtrics currently uses the following sub-processors to process personal data in the Subscription Services.
| Sub-processor | Address | Purpose | Mandatory Service |
|---|---|---|---|
| Amazon Web Services | 410 Terry Avenue North, Seattle, WA 98109-5210 | Data hosting facilities | Yes |
| Akamai | 145 Broadway Cambridge, MA 02142 USA |
Content delivery network and web application firewall for our web services | Yes |
| Cloudflare | 101 Townsend Street San Francisco, California 94107 |
Content delivery network and web application firewall for our web services | Yes |
| Google, LLC | 1600 Amphitheatre Parkway Mountain View, CA 94043 United States | Translation service
Sentiment analysis |
Optional as requested by Customer |
| Imperium | 164 Kings Highway North Westport, Connecticut 06880, USA |
Improves fraud detection (“ballot stuffing”) by assessing respondent metadata to determine the likelihood that the same respondent is answering repeatedly | Optional as requested by Customer |
| Twilio | 375 Beale St, Suite 300, San Francisco, CA 94105, USA |
Enables users to send surveys via SMS | Optional as requested by Customer |
| Survata | 642 Harrison Street, San Francisco, CA, 94107, USA |
White-labelled partnership. Customer may choose to launch a digital brand lift solution in Qualtrics and view reports in Qualtrics. The study itself will run on the Survata platform and this is transparent to the user. | Optional as requested by Customer |
| Pinpoint (Voice iQ) | 2200 Powell Street, #1010 Emeryville, CA 94608 |
Speech-to-text transcription services | Optional as requested by Customer |
| Burst | Suite 2, Level 10, 60 Carrington Street, Sydney NSW 2000 |
Enables users to send surveys via SMS (New Zealand only) | Optional as requested by Customer |
| B3 | 503-100 Sheppard Avenue East, Toronto ON M2N6N5 |
Data scrubbing services (available via Research Services only) | Optional as requested by Customer |
Qualtrics currently uses the following affiliates to process personal data, and may be acting as subprocessors in the delivery of the Cloud Service, and associated support services:
- QAL Technologies Pty Ltd – Suite 21.04, Grosvenor Place, 225 George Street, Sydney,New South Wales, 2000
- QCL Technologies Ltd. – 333 Bay Street Toronto ON M5H 2S
- QDL Technologies GmbH – QDL Technologies GmbH, c/o wework, Oskar-von-Miller-Ring 20, 80333 München
- QFL Technologies SARL – 4 rue de Marivaux, 75002 Paris
- QIL Technologies Limited – One Clarendon Row, Dublin 2
- QPL Technologies sp. z o.o. – ul. Mokotowska, no. 1, Warsaw, 00-640, Poland
- QSL Technologies Pte. Ltd. – Room 736, Level 7 (Regus), 8 Marina View, Asia Square Tower 1, Singapore 018960
- Qualtrics Japan LLC (formerly QJL Technologies G.K.) – Maraunouchi Kitaguchi Building 9F, 1-6-5 Marunouchi, Chiyoda-ku, Tokyo 100-0005
- Qualtrics Sweden AB – c/o United Spaces, Klarabergsviadukten 63, 111 64 Stockholm, Sweden
- QUL Technologies Limited – 5 New Street Square, London, United Kingdom, EC4A 3TW
- Qualtrics Technologies Spain, S.L.U. – Paseo de la Castellana, 200 28046, Madrid, España