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Qualtrics Subprocessors

Qualtrics currently uses the following subprocessors to process personal data in the Cloud Services:
 

Mandatory Subprocessors:

The following subprocessors are mandatory for all customers using the Cloud Service

Sub-processor Address Purpose Mandatory Service
Amazon Web Services 410 Terry Avenue North, Seattle, WA 98109-5210, USA Data hosting facilities. Yes
Akamai  145 Broadway, Cambridge, MA 02142, USA Content delivery network and web application firewall for our web services. Yes
Cloudflare 101 Townsend Street, San Francisco, California 94107, USA Content delivery network and web application firewall for our web services. Yes
IBM Cloud 11 New Orchard Road, Armonk, NY 10504, USA Data hosting facilities. Yes for XM Discover and Qualtrics Connect only
Unix-Solutions BVBA Hoge Wei 37, 1930 Zaventem Belgium Data hosting facilities. Yes for Qualtrics Connect only
InfoCepts, LLC 11/1 I.T. Park, Parsodi,
Nagpur, 440022, India
Customer Service Centers for Support. Yes for XM Discover and Qualtrics Connect only

 

Optional Subprocessors Offering Technical Functionality: 

These services are optional as requested by Customer:

 

Sub-processor Address Purpose
Burst SMS Suite 2, Level 10, 60 Carrington Street, Sydney NSW 2000, Australia Enables users to send surveys via SMS (New Zealand only).
CollabIP, Inc. dba Tethr 9606 North Mopac Expy Bldg 1, Ste 110. Austin, TX 78759, USA Speech-to-text data collection.
FullStory, Inc. 1745 Peachtree St. NE, Suite G, Atlanta, Georgia 30309, USA Website session replay and website analytics software.
IVR Technology Group, LLC 65 Lawrence Bell Drive, Suite 102, Amherst, NY 14221, USA Automated phone system technology
Google, LLC 1600 Amphitheatre Parkway in Mountain View, California, USA Translation service.
Sentiment analysis.
Imperium, LLC  53 Riverside Ave, Westport, Connecticut 06880, USA Improves fraud detection (“ballot stuffing”)  by assessing respondent metadata to determine the likelihood that the same respondent is answering repeatedly.
InterOperability Bidco, Inc., dba Lyniate 100 High Street Suite 1560. Boston, MA 02110, USA Healthcare systems and applications integration. 
Microsoft Corporation One Microsoft Way, Redmond,
WA 98052
Translation service.
Quantum Metric, Inc. 10807 New Allegiance Drive, Ste. 155 Colorado Springs, CO 80921, USA Website session replay and website analytics software. 
Ratings MD LLC 3423 Piedmont Rd.
Atlanta, GA 30305, USA
Patient feedback collection, doctor and hospital Google Reviews software. 
Review Trackers, Inc. 1 N State St, Suite 600, Chicago, IL 60602, USA Reputation management
Temporal 4431 175th Pl SE
Bellevue, WA 98006-6513, USA
Xflow workflow orchestration.
Twilio Ireland Limited 25-28 North Wall Quay, Dublin 1, Ireland Enables users to send surveys via SMS.
Voxpopme, Inc. 4610 S Ulster Street, Suite 150, Denver, CO, 80237, USA  Video capture and analytics capabilities for recorded videos.

 

Optional Subprocessors Offering Professional Services: 

These services are optional as requested by Customer:

Sub-processor Address Purpose
Acorn Marketing & Research Consultants (International) Limited Unit 906-909, 9/F, Island Place Tower, 510 Kings Road, Hong Kong Implementation and professional services. 
ALA Consulting 30870 Falkirk Dr.
Westlake, OH 44145, USA
Implementation and professional services.
Appen Butler Hill Inc. 12131 113th Ave NE Suite #100, Kirkland, WA 98034, USA Translation service.
B3Intelligence Ltd.  503-100 Sheppard Avenue East, Toronto ON M2N6N5, Canada Data scrubbing services (available via Research Services only). 
BH Consulting 1301, 121, Digital-ro, Geumcheon-gu, Seoul, Republic of Korea Implementation and professional services.
Capgemini Brasil S.A Alameda Grajau, 60 14o, 15o E 16o Andares, Alphaville, Barueri, Sao Paulo, 06454-050, Brazil Implementation and professional services. 
Capventis Building 4, Cherrywood Business Park, Dublin. D18 K7W4, Ireland Implementation and professional services. 
commonFont LLC 220 W Lamme St, Suite 2A
Bozeman, MT 59715, USA
Implementation and professional services. 
Cooperative Education Service Agency 6 2300 State Road 44
Oshkosh, WI 54904, USA
Implementation and professional services. 
DG Solutions, LLC 2074 East Park Drive
Conyers, GA 30013, USA
Implementation and professional services. 
ECENTA America Inc. 325 North St. Paul Street, #2825, Dallas, TX, 75201, USA Implementation and professional services. 
Ernst & Young LLP 5 Times Square, New York, NY 10036, USA Implementation and professional services. 
Fabric Consulting LLC 27 Lexington Ln., Staten Island, NY 10308, USA Implementation and professional services. 
Farlinium LLC 1350 Beverly Rd, Suite 115-294, McLean, VA 22101, USA Implementation and professional services. 
Hall and Partners Europe Ltd Bankside 2, 90-100 Southwark Street London, SE1 0SW, UK Implementation and professional services. 
Hall and Partners USA LLC 195 Broadway, 18th Floor
New York, NY 10007, USA
Implementation and professional services. 
Infosys Ltd. 44, Electronic City, Hosur Road
Bangalore 560 010, India
Implementation and professional services. 
KLR Consultancy Ltd (trading as Openbox) Unit 4, Gateway Business Park, Beancross Rd, Grangemouth FK3 8WX, Glasgow, Scotland Implementation and professional services. 
New Metrics LLC Office 24, MIC Building, Al Khuwair Service Road, Muscat PO Box 115, PC 104, Oman Implementation and professional services. 
Newmeasures, LLC PO Box 1168
Niwot, CO 80544, USA
Implementation and professional services. 
PeachTree 2905 Premiere Pkwy Ste 200
Duluth, GA 30097-5275, USA
Address verification. (Available to US customers only.)
Red Pepper Software, LLC 2436 W 700 S STE 202, Pleasant Grove, UT 84062, USA Implementation and professional services. 
Savanta Group LLC 666 Third Ave, 7th Floor,
New York, NY 10017, USA
Implementation and professional services.
SplitPin 5a Iliffe Yard London, SE17 3QA, UK Implementation and professional services.
Stratégie Organisation & Méthode SOM Inc. 3340 rue de La Pérade Québec, G1X 2L7 Canada Implementation and professional services.
Streamworks, LLC 3640 Pheasant Ridge Drive, Blaine MN 55449, USA Direct mail services
Teresa Monroe 440 chemin de saint martin – 13090 Aix en Provence – France Implementation and professional services 
Texas Market Research Group, LLC dba Reconnaissance Market Research (ReconMR) 135 S. Guadalupe,
San Marcos, Texas 78666
Telephone surveys. (Available to US customers only).
TheX SAS RAMSAY 2055 – 2°P – Dpto:3
Caba, Argentina
Implementation and professional services 
Ugam Solutions Private Limited 6th Floor, “B” Wing, Prism Towers, Malad Link Road Gogregaon (West), Mumbai- 400 062, India Implementation and professional services 
Ugam Solutions, Inc. 300 East 59th Street, #1902
New York, NY 10022, USA
Implementation and professional services 
Walker Information Inc. 8940 River Crossing Blvd., Indianapolis, In 46240, USA Implementation and professional services 
Workforce Science Associates 6001 Yankee Hill Road, Lincoln, NE 68516, USA Implementation and professional services 
Zen Consulting 115,
Teheran-ro, Gangnam-gu, Seoul, 06134 Republic of Korea
Implementation and professional services 

 

Qualtrics Affiliates

Qualtrics currently uses the following affiliates (see entity and country of registration below) to process personal data, and may be acting as subprocessors in the delivery of the Cloud Service, and associated support services:
 

  • Clarabridge, Inc. – USA
  • Clarabridge Netherlands BV – Netherlands
  • Clarabridge UK Ltd. – UK
  • Engagor Inc. – USA
  • Engagor N.V. – Belgium
  • Market Metrix, a Clarabridge Company – USA
  • Market Metrix Iberia S.L – Spain
  • Market Metrix Singapore Private Ltd. – Singapore
  • QAL Technologies Pty Ltd – Australia
  • QCL Technologies Ltd. – Canada
  • QDL Technologies GmbH – Germany
  • QFL Technologies SARL – France
  • QIL Technologies Limited – Ireland
  • QPL Technologies sp. z o.o. – Poland
  • QSL Technologies Pte. Ltd. – Singapore
  • Qualtrics Brasil LTDA – Brazil
  • Qualtrics Colombia S.A.S. – Colombia
  • Qualtrics Hong Kong Limited – Hong Kong
  • Qualtrics India Private Limited – India
  • Qualtrics Ireland Limited – Ireland
  • Qualtrics Japan LLC (formerly QJL Technologies G.K.) – Japan
  • Qualtrics Korea LLC – Seoul
  • Qualtrics México S. de R.L. de C.V – México
  • Qualtrics Netherlands B.V. – Amsterdam
  • Qualtrics Sweden AB – Sweden
  • Qualtrics Switzerland AG – Switzerland
  • QUL Technologies Limited – United Kingdom
  • Qualtrics Technologies Spain, S.L.U. – Spain
  • SurveyVitals, a Qualtrics Company, LLC – United States
  • Usermind Inc. – United States
  • Usermind d.o.o. Beograd – Serbia
  • Usermind International Ltd. – UK

Where an entity other than Qualtrics LLC is the contracting entity in the applicable Order Form, Qualtrics LLC, USA, shall also be an affiliate involved in the processing of personal data and will be a subprocessor in the delivery of the Cloud Service, and associated support services.