User Experience Research

Help shape the future of Qualtrics products

We’re always looking for ways to improve our products

And the best people to tell us how to do that are users like you!

User experience research helps us improve Qualtrics products by gathering feedback directly from the people who use them. Sharing your experience and feedback helps our product team continue to build and enhance the tools you love.

During a study session, we may show you an existing product or a prototype of a new feature and ask what you think. We may also ask about your work habits or daily practices, such as how you interact with the people on your team to process and report survey data. We may also ask you to complete surveys or keep a log of specific activities for a given period of time.

Studies can take place at Qualtrics offices in Provo or Seattle, at your place of work, or online from a computer or mobile device. Afterwards, you’ll usually receive a gift card as a token of our appreciation for your participation.

We value feedback from people who are familiar with Qualtrics products and people who have never seen any of our products before. As long as you’re involved in activities such as understanding customer needs and behaviors, analyzing survey trends, and sharing findings with stakeholders, we want to hear from you!

When you volunteer for user experience research, we’ll use the information you provide to help find the right participants for each study. We’ll contact you if we think you’d be a good fit for a particular topic or feature we are studying.

  • 1

    Sign up to be contacted

  • Our initial sign-up survey includes questions about demographics and contact information. If you are a Qualtrics user, you’ll also be asked questions about Qualtrics features and functionality.

    After you’ve completed our most recent sign-up survey, you’ll be eligible for user experience research. This doesn’t mean you’re committed to anything; we’ll always contact you with information about the study before we arrange participation.

  • 2

    We’ll contact you if we think you may be a good match

  • We’ll contact you via email, telling you the nature of the study with proposed scheduling options. We’ll also include information on how to participate and whether the study is being held at Qualtrics offices, at your place of work, or remotely—through your computer.

    In-person and remote study sessions will be held during business hours (Monday to Friday, 9am to 6pm); surveys can be taken whenever it’s convenient for you. Remote study sessions can take place online from a computer or mobile device and will be scheduled with respect to your local time zone.

  • 3

    After the study we’ll send you stuff

  • While you don’t get anything just for signing up, participation in a study session usually entitles you to a token of our appreciation, such as a gift card.

  • What am I signing up for?
  • By volunteering for user experience research, you’re essentially signing up for an opportunity to give us valuable feedback. Your feedback is crucial in helping us improve our Qualtrics products so we can continue building the tools you love.

    During a study, we may show you an existing product or new feature prototype and ask for your feedback. We may also ask you general questions about survey research through surveys or phone interviews.

  • What kind of people are you looking for?
  • We value feedback from people who are familiar with Qualtrics products and people who have never seen any of our products before. As long as you’re involved in activities such as understanding customer needs and behaviors, analyzing survey trends, and sharing findings with stakeholders, we want to hear from you!

  • What would I do in a research study?
  • Simply put, you give us feedback about an existing product feature or one in the planning phase. Signing up to participate in Qualtrics user experience does not commit you to anything; we’ll always contact you first with information about the particular study before scheduling anything.

    Here are some of the different studies we may conduct:

    Usability study at Qualtrics

    We may ask those who live near Provo or Seattle to visit our offices. We’ll present you with an existing product or new feature prototype and ask for your feedback.

    Remote usability study

    For remote studies, a researcher will contact you to schedule a screen-sharing session with you on your computer or direct you to a website that you can visit at your convenience. We’ll present you with an existing product or new feature prototype and ask for your feedback.

    Site visit or field study

    Sometimes, it’s helpful for us to visit our users on location. In that case, we’ll present you with an existing product or new feature prototype in your place of work. We also may want to observe or shadow you, to learn about how you use technology at your place of work.

    Phone interview

    We may ask about your work habits or daily practices, such as how you interact with the people on your team to process and report survey data or what your workflow looks like for accomplishing certain tasks. In those cases, we’ll schedule phone interviews at your convenience.

    Survey

    Surveys can be taken at your convenience. We’ll often send out a survey when we have questions about your industry or general Qualtrics usage.

    Diary study

    We may ask you to log certain activities for several days or weeks. We may ask you to answer questions about a Qualtrics feature or document your experiences in a daily survey.

  • I don’t live near the Qualtrics Provo or Seattle offices. Can I still sign up?
  • Yes! Those too far to visit our Provo or Seattle offices in person can participate in studies remotely, from a computer or mobile device.

  • What do I get for signing up?
  • While you don’t get anything just for signing up, participation in a study session usually entitles you to a token of our appreciation, such as a gift card.

    Additionally, if you’re already a Qualtrics user, you’ll have the satisfaction of knowing that your feedback will help improve the products and features you use.

  • When will you contact me?
  • As we launch new studies, we’ll reach out to those we think would be a good match for the research topic. We’ll contact you via email with information about the nature of the study, how to participate, when the study is being held, and whether it’ll be at Qualtrics, at your place of work, or remote.

  • What’s the time commitment?
  • Surveys usually take about 15 minutes to complete. For usability studies and site visits, you’ll spend about an hour with a Qualtrics researcher. For diary studies, we may ask you to document activities over the course of several days or weeks, but each daily entry should only take a few minutes of your time.

  • If I sign up, are you going to spam my email or sell my information to other companies?
  • Absolutely not! Any information you provide is kept strictly confidential. It’s only used to help us find participants for our user experience research studies. Additionally, we try to limit how frequently we ask customers to provide feedback, so it may be several months before we contact you for subsequent research activities.

  • I signed up, but no longer want to participate.
    How do I opt out?
  • Although we’re sorry to see you go, you may unsubscribe by completing our unsubscribe form.

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