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Humanizing feedback at scale

Michel Feaster, Qualtrics CPO, Research

Meet the next generation of feedback tools opening up a whole new way to connect with customers and employees.

Sessions and event resources

Full Session

Full Session

The inspiration & innovations that are making business more human

XM in Action

XM in Action

Visit the XM in Action hub for expert-led deep-dive product demos

Malcolm Gladwell with Stephanie Mehta

Malcolm Gladwell with Stephanie Mehta

Untangling the contradictions
in conversation

Ellen Loeshelle

Ellen Loeshelle

Improving agent effectiveness and customer satisfaction in the Contact Center

Brad Anderson

Brad Anderson

A smarter way to listen to
your employees

Dr. Sebastian Projahn

Dr. Sebastian Projahn

Making employees a differentiator at adidas

Brad Anderson

Brad Anderson

CrossXM: Understanding the interconnectedness of
experience management

Zig Serafin

Zig Serafin

The innovations for making business more human