XM Knowledge Base
Customer Care Impact Calculator
What’s the value of customer experience?
The most successful Customer Care centers are those integrated into the business, with every other function benefitting as a result. You’ll see happier staff that stay for longer, and happier customers ready to spend more, for longer - and tell their friends and family about it.
Tell us about your operations
Tell us a few details about your contact center operations
Your value from improving customer experience
Based on industry averages and results we’ve seen with other customers, here’s what you might be able to save by focusing on experience over a 18-24 month period
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Impact of operational improvements
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Staff training efficiency impact
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Total impact
How this works
The numbers above give an indication as to how contact center efficiencies can help you to deliver a better experience throughout the business - for customers, employees and product too.
Please note: Qualtrics does not take responsibility for your savings outlined in the Customer Care Calculator. The numbers given in the Customer Care Calculator are estimates only and not guaranteed.
Want to talk about how you can improve customer experience? Get in touch today
The XM System of Action
Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.
Using advanced text and voice analytics, Qualtrics automatically surfaces hidden insights buried deep in customer feedback.
With powerful AI and machine learning, Qualtrics generates recommended actions, then automatically routes them to the people in the best position to affect change.