Customer Care Impact Calculator
What’s the value of customer experience?
The most successful Customer Care centers are those integrated into the business, with every other function benefitting as a result. You’ll see happier staff that stay for longer, and happier customers ready to spend more, for longer - and tell their friends and family about it.
Your value from improving customer experience
Based on industry averages and results we’ve seen with other customers, here’s what you might be able to save by focusing on experience over a 18-24 month period
Impact of operational improvements
Staff training efficiency impact
How this works
The numbers above give an indication as to how contact center efficiencies can help you to deliver a better experience throughout the business - for customers, employees and product too.
Please note: Qualtrics does not take responsibility for your savings outlined in the Customer Care Calculator. The numbers given in the Customer Care Calculator are estimates only and not guaranteed.