Report_
2024 global consumer trends report
Amid the buzz and excitement of AI, in 2024 organizations must not lose sight of what matters most to their success — creating genuine, human connections with their consumers.
But here’s the catch — understanding how to make those connections is getting harder. Consumer feedback preferences are evolving; customer journeys are even more complex, and expectations continue to rise.
Based on responses from more than 28,000 consumers across 26 countries, our 4th annual Consumer Trends Report shows just how valuable those connections really are and how you can start building them in the year ahead.
In this report, you’ll learn:
- The four consumer trends shaping 2024
- What the trends mean for businesses, including the opportunities and the risks ahead
- Expert advice on how to navigate the findings
Thank you
Your download will begin shortly, if it doesn't click here.
You might also like:
See Qualtrics XM for Customer Frontlines in action
Watch DemoRELATED CONTENT_
Explore more resources
eBook_
ROI of customer experience in 2024
eBook_
2024 employee experience trends report
eBook_