XM Knowledge Base
Experience Management ebook
Experience Management in High Tech
Technology is an essential part of everyday life. But more often than not, people and businesses don’t love their technology experiences. As a result, organizations are disproportionately rewarded for delivering great experiences and punished when they don’t.
Download this guide to help you understand what actions to take – and those to avoid – so you can maintain relevance and your leadership position, even during times of disruption. Experience Management (XM) gives you the high-value insights that empower high-velocity decisions.
In this eBook you’ll learn how to:
- Trends and challenges impacting the experience high tech companies deliver.
- What best-in-class experience management for high tech companies looks like across customer, employee, product, and brand experience.
- Customer stories and research that demonstrate the impact of world-class experience management programs.