XM Knowledge Base
Reimagining human experiences with AI
As organizations strive to make every step count and every dollar go further, join us as we explore utilizing AI to create differentiated, omnichannel customer experiences and unleash productivity from employees. Our speakers will be sharing insights you can use to prepare your business for the continuing AI revolution as you analyze the wants and needs of your customers and employees.
This complimentary event will allow you to hear success stories from leading organizations, network with your peers, and engage with industry thought leaders.
Tuesday,
Jun 11
3:00 PM
Central Time
Gansevoort Meatpacking NYC
18 9th Ave, New York, NY 10014
Join this event to hear
- How organizations are currently using and planning to use generative AI to support their XM efforts
- The psychology behind AI adoption and rejection, how to get it right and how doing so can elevate the employee experience and your bottom line
- The path to building a CX program that’s fit for the future, by listening at scale and turning those insights into valuable business results
Thank you for registering
We'll get in touch with more details
This complimentary event will allow you to hear success stories from leading organizations, network with your peers, and engage with industry thought leaders. Gansevoort Meatpacking NYC
18 9th Ave, New York, NY 10014
Featuring
Isabelle Zdatny
Head of Thought Leadership
Isabelle is the Head of Thought Leadership and an XM Catalyst with the Qualtrics XM Institute. As part of her role, Isabelle helps large organizations build and operate successful experience management (XM) programs.
Isabelle is the Head of Thought Leadership and an XM Catalyst with the Qualtrics XM Institute. As part of her role, Isabelle helps large organizations build and operate successful experience management (XM) programs.
Brandon Hanson
Global Head of Contact Center and CX GTM
Brandon Hanson leads global go-to-market for Qualtrics Analytics & AI Solutions. He leads cross functional efforts across sales, product, and partner teams to deliver innovative solutions that drive tangible, return-oriented outcomes for customers.
Brandon Hanson leads global go-to-market for Qualtrics Analytics & AI Solutions. He leads cross functional efforts across sales, product, and partner teams to deliver innovative solutions that drive tangible, return-oriented outcomes for customers.
Matt Evans
Head of EX Product Science
Matt leads the Employee Experience Product Science team at Qualtrics. For the past 15 years, Matt has worked alongside HR leaders across the world to design and implement culture and engagement programs.
Matt leads the Employee Experience Product Science team at Qualtrics. For the past 15 years, Matt has worked alongside HR leaders across the world to design and implement culture and engagement programs.
Agenda
- Day 1
2:30 - 3:00 PM
Registration and Check-In
3:00 - 3:30 PM
What Will Generative AI Mean for Your XM Efforts
Speaker
-
Isabelle Zdatny
Head of Thought Leadership @ Qualtrics Institute
3:30 - 4:00 PM
What's the Future of Customer Experience
Speaker
-
Brandon Hanson
Global Head of Contact Center and CX GTM @ Qualtrics
4:00 - 4:30 PM
Leveraging AI to support, not replace, your workforce
Speaker
-
Matt Evans
Head of EX Product Science @ Qualtrics
4:30 - 5:00 PM
Customer Spotlight
5:00 - 6:00 PM
Networking Reception
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