Skip to main content
Qualtrics Home page


Stars improvement secret weapon: Real-time, member-level med adherence insights

Many health plans faced a drop in overall ratings in this year’s round of CMS Star Ratings. One area in particular – medication adherence – got harder with increased cut points. Analysis by EY revealed that focusing on improvements in medication adherence measures was a highly efficient way to positively impact overall ratings. By using real-time, member-level insights, plans can identify the right members at the right time to achieve higher medication adherence scores. Combining these insights with the Qualtrics member experience solution significantly improves the odds for higher overall CMS Star Ratings.

If you are a CMS program leader, you won’t want to miss this opportunity to learn how to drive Star Ratings improvements via our StarsRxM medication adherence solution.

In this webinar, you’ll learn:

  • Why traditional approaches to medication adherence are not effective
  • How to speed up intervention with a prioritized and personalized member-centric approach – targeting the members who will “move the needle” on drug adherence Star ratings
  • The financial and ratings impacts of medication adherence measures

Watch Now

By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

Step /2


Picture of Dr. Rajiv R. Shah

Dr. Rajiv R. Shah


Dr. Shah is the Founder and CEO of MyMeds. He is a serial entrepreneur who focuses on big challenges and approaches them with common sense solutions. He combines his front-line experience of understanding multiple healthcare roles (patient, physician, entrepreneur) with dedication to improving health outcomes for patients. Recognizing that changing healthcare behaviors requires a team-based approach, his TEDx talk – The New Disrupters in Healthcare – Patients and Pharmacists – established him as a thought leader in the medication experience field.

Picture of Susan Ngo

Susan Ngo

Head of Payors & International Healthcare Industry Advisory (Facilitating)

Susan Ngo is a senior healthcare industry leader at Qualtrics responsible for driving strategy and innovation in the healthcare experience management (XM) space. Her impacts include leading strategic engagements for top healthcare & life sciences customers to set their XM vision, roadmaps, and business cases; development of industry perspectives on the impact of experience; and led Qualtrics’ first healthcare acquisition in 2021.

Picture of Ted Kennedy

Ted Kennedy

Health Plan Account Executive

Ted joined Qualtrics at the start of 2019 as the first payer-only focused executive. Since starting, the payer team has grown by 500% and consistently contributes a significant portion of the healthcare vertical revenue. Prior to joining Qualtrics, he worked for 10 years at IBM, 5 years at EMC, and 4 years at Apttus working with healthcare
clients to innovate their plan benefits, onboarding, and claims processing methodologies.

The world’s leading healthcare companies trust Qualtrics