Automatically surface any friction across all touch points and guide frontline teams in the moment to better serve customers.
2023 Contact Center Trends Report
Build high-performing teams, improve manager effectiveness, and make informed and timely business decisions.
2023 Employee Experience Trends Report
Design products people love, increase market share, and build enduring brands that accelerate growth.
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Design the experiences people want next. And continually iterate and improve them. Meet the operating system for experience management.
Experience iD is a connected, intelligent system for ALL your employee and customer experience profile data.
Integrations with the world's leading business software, and pre-built, expert-designed programs designed to turbocharge your XM program.
World-class advisory, implementation, and support services from industry experts and the XM Institute. Whether you want to increase customer loyalty or boost brand perception, we're here for your success with everything from program design, to implementation, and fully managed services.
XM Scientists and advisory consultants with demonstrative experience in your industry
Technology consultants, engineers, and program architects with deep platform expertise
Deliver breakthrough contact center experiences that reduce churn and drive unwavering loyalty from your customers.
Tackle the hardest research challenges and deliver the results that matter with market research software for everyone from researchers to academics.
Monitor and improve every moment along the customer journey; Uncover areas of opportunity, automate actions, and drive critical organizational outcomes.
With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement.
Understand the end-to-end experience across all your digital channels, identify experience gaps and see the actions to take that will have the biggest impact on customer satisfaction and loyalty.
Improve product market fit. Increase share of wallet. Decrease time to market.
Improve the entire student and staff experience.
Comprehensive solutions for every health experience that matters.
Innovate with speed, agility and confidence and engineer experiences that work for everyone.
Increase customer loyalty, revenue, share of wallet, brand recognition, employee engagement, productivity and retention.
Deliver exceptional omnichannel experiences, so whenever a client walks into a branch, uses your app, or speaks to a representative, you know you’re building a relationship that will last.
Design experiences tailored to your citizens, constituents, internal customers and employees.
Transform customer, employee, brand, and product experiences to help increase sales, renewals and grow market share.
Whether it's browsing, booking, flying, or staying, make every part of the travel experience unforgettable.
Drive loyalty and revenue with world-class experiences at every step, with world-class brand, customer, employee, and product experiences.
Reach new audiences by unlocking insights hidden deep in experience data and operational data to create and deliver content audiences can’t get enough of.
Join us in-person for the 2023 X4 Experience Management Summit
This conversation took place shortly after we announced our 2019 People Leader of the Year awards. Adam won the award as a leader in our technical organization and was one of three recipients of the a...
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