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Game On: How to Improve Customer Experience with Social Customer Service

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Social customer service helps you win at customer experience.

If you want to use social media to improve the customer experience, you need a game plan. You must figure out what social platforms customers use, draw up plans for providing good service, and collect and use the information that social makes available.

Martin Hill-Wilson is a Customer Service, Customer Experience, and Beyond Silos strategist. In his new eBook, he explains how to use social customer service to win the customer experience game.

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Download this eBook to learn how:

  • Large companies stumble at both CX and customer service
  • Social listening is one of the easiest ways to improve CX and customer care
  • Tools like Clarabridge Engage make sure you capture every social conversation

The world’s top brands trust Qualtrics to deliver breakthrough experiences