Digital Customer Service
Vera Bradley reduces response times and boosts social customer service
Vera Bradley is using Clarabridge to improve social customer service, increase efficiency in the contact center, and help every employee understand how they impact the customer experience. In this video, Susan Campbell, Director of Customer Experience, and Paige Reed, Voice of the Customer Analyst, describe their experience working with the Clarabridge platform.
About Vera Bradley:
Best known for its iconic prints and smart styles, Vera Bradley is a leading designer of women’s handbags, travel items and accessories. The company designs thoughtful solutions filled with special details that make each day easier and a bit more beautiful.
Before Clarabridge, we didnt have the visibility to see everything clearly. It’s been like night and day having a tool that pulls everything together and presents the data at any given time.
Susan Campbell Director of customer experience Vera Bradley